Investigations Review Officer

**Investigation Review Officer - 12-Month Contract**

**Help us protect what matters.**

At Suncorp, we’re committed to building a safer, more secure future for our customers. As part of our Fraud & Intelligence team, you’ll play a key role in investigating insurance claims and safeguarding the financial interests of one of Australia's most trusted insurance providers.

We are currently seeking an **Investigation Review Officer** to join our team in Brisbane on a **12-month contract may lead to a permanent position within Fraud & Intelligence**. This is an excellent opportunity for someone with a background in insurance claims, investigations, or fraud detection who thrives in a collaborative and customer-focused environment.

**What you’ll do**:

- Conduct thorough, impartial investigations into insurance claims, identifying potential fraud or misrepresentation.
- Gather and assess evidence using investigative tools and techniques, ensuring all actions align with legal, ethical, and regulatory standards.
- Complete recorded interviews, perform relevant searches, and assess supporting documentation.
- Communicate outcomes with clarity and empathy, managing sensitive customer interactions with professionalism.
- Collaborate with external investigators and internal teams to drive positive outcomes.
- Maintain high standards of audit compliance, risk awareness, and reporting integrity.
- Contribute to a supportive team culture, participating in training, knowledge sharing, and capability uplift initiatives.

**What we’re looking for**:

- Proven experience in insurance claims management and/or investigations.
- Strong analytical and problem-solving abilities, with attention to detail.
- Excellent communication skills — both written and verbal.
- A customer-first mindset with a resilient and professional approach to sensitive or challenging conversations.
- Familiarity with investigative or legal frameworks related to insurance is desirable.
- Qualifications in investigations or insurance (desirable).

**Why You’ll Love Working at Suncorp**

When you join Suncorp, you’re not just taking on a job — you’re embarking on a career with a company that values your growth, well-being, and success. Here’s what we offer**:

- **Competitive Annual Salary**:

- **Leave Benefits**:Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
- **Hybrid Working**:Work where you thrive with our flexible blend of on-site and at home work arrangements.
- **Work-Life Balance**:Ensure you have the time and support you need to thrive both personally and professionally
- **Staff Discounts**:Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
- **Reward & recognition programs**:We celebrate your hard work and achievements
- **Career Development**:We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
- **Reputable Employer**:National, trusted company with an inclusive and diverse workplace.

**It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits,**Click Here**

**Why You’ll Love Working with Us**

For over a century, Suncorp Group has been building futures and protecting what matters. Our purpose drives everything we do — and so do our people. We believe in empowering our teams through trust, flexibility, and meaningful opportunities.

At Suncorp, we’re proud to foster a culture that celebrates diversity, values inclusion, and champions collaboration. Whether you're early in your career or looking for your next big move, you’ll be supported to grow, learn, and make a lasting impact.

**Ready to make a difference?**
If you're looking for a rewarding role where you can contribute to real outcomes for real people, this is your chance.

Close of advert - Friday 8th August.

**Advertised**: 28 Jul 2025 AUS Eastern Standard Time
**Applications close**: 08 Aug 2025 AUS Eastern Standard Time