Administration Helpdesk Officer

2 days ago

Athol Park, Australia SKG Services Pty Ltd Full time

With over 50 years of trusted experience, SKG Services is a premier Australian company specialising in premium “soft” facility management solutions including world-class cleaning, security, and maintenance services. We pride ourselves on delivering excellence across the nation and now invite you to be part of our journey.

**We’re Looking for a Proactive Administration Support Superstar**

Are you detail-oriented, organised, and passionate about keeping operations running smoothly? This role is perfect for someone who thrives in a dynamic environment and enjoys collaborating with teams to ensure seamless communication and efficiency.

**What You’ll Do**:

- Provide nationwide helpdesk support, sharing responsibilities with a dedicated team.
- Handle escalations efficiently and navigate internal and external portals to support operations.
- Perform key administrative duties within client and company systems.
- Record site-related issues and prepare reports on maintenance and corrective actions.
- Assist with recruitment processes, staff rostering, leave management, and replacements.
- Liaise with internal departments and external providers to close client work requests.
- Track client site inductions and assist with incident, accident, and near-miss documentation and reporting.

**What We’re Looking For**:

- Experience in an administrative or operational support role ideally in a fast-paced environment.
- Strong organisational skills and the ability to manage time effectively.
- Clear, confident communication skills both written and verbal.
- Proficiency with Microsoft Office and administration software.
- A collaborative team player who is also self-motivated and able to work independently.

**Why SKG Services?**
- Join a respected Australian organisation with a rich history and a reputation for excellence.
- Enjoy opportunities for professional growth, development, and ongoing training.
- Work within a supportive, inclusive, and innovative workplace culture that values diversity.
- Make a meaningful impact in a role that supports business success across Australia.

**Ready to Take the Next Step?**

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- What is your expected base salary?

**Experience**:

- System administration: 2 years (required)
- Customer service: 2 years (required)

Work Authorisation:

- Australia (required)

**Location**:

- Athol Park SA 5012 (preferred)

Work Location: In person

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