Help Desk Support

2 days ago

Wetherill Park, Australia GJ Technology Solutions Pty Ltd Full time

Level 1 Helpdesk Technician

**Responsibilities**:
*
- Act as the first point of contact for all incidents, service requests and incident resolutions
- Log all incidents and service requests into the helpdesk system
- Troubleshoot hardware and software issues related to Windows 10/11, Microsoft Office 365, and mobile devices
- Provide basic administration of Microsoft Office 365 products
- Support and troubleshoot internet, intranet, wireless networks, VPN, WAN, and LAN
- Analyze and resolve incidents at the first level
- Escalate complex issues to senior technicians or other IT teams as necessary
- Work collaboratively with other members of the IT team to resolve issues
- Possibly work on weekends if required

**Requirements**:

- Excellent customer service and communication skills
- A desire to learn and grown
- Great work ethic
- Ability to prioritise
- Can work independently
- Have a great troubleshooting and logical mind
- Experience in hardware and software troubleshooting
- Experience in supporting Windows 10/11
- Sound understanding of internet, intranet, wireless networks, VPN, WAN, and LAN
- Valid driver's license
- Experience with Microsoft Office 365 basic administration and MS Office products
- Analytical skills for first level incident resolution
- Experience in supporting mobile devices

Remuneration:

- Salary will be commensurate with experience

Please submit your resume and a cover letter outlining your relevant experience and qualifications. We look forward to hearing from you.

**Job Types**: Part-time, Casual
Part-time hours: 24 per week

**Salary**: From $220.00 per day

**Benefits**:

- Free drinks

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Wetherill Park, NSW 2164: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Certificate I - IV (preferred)

Work Authorisation:

- Australia (required)

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