IT Helpdesk Officer Analyst

4 days ago

Macquarie Park New South Wales, Australia Allied Pinnacle Pty Limited Full time $60,000 - $100,000 per year

A leading company in milling, manufacturing, and distributing flour based food products. Our range includes bakery items, flour mixes, and food ingredients for retail, foodservice, and commercial customers. With strong expertise in flour milling and food ingredients we are known for reliable service, high quality products, and technical know how. We prioritize safety, employee engagement, and customer satisfaction. Our goal is to build a strong future by supporting teamwork, diversity, and innovation.

Key accountabilities include:

End Point Services:

  • Support and maintain desktop and mobile user platforms including Standard Operating Environment (SOE), procurement, lifecycle and maintenance of end point devices.
  • Support and maintain operation of printing devices, monitoring performance to identify potential issues.
  • Support and maintain mobile fixed voice end points according to requirement.
  • Maintain telephony systems as required.

IT Helpdesk Solutions:

  • Support and maintain User Access Management systems including on-boarding and off-boarding process, Active Directory, ADFS and VPN solutions.
  • Investigate, analyse and resolve hardware, software and telecommunications problems including performing repairs, maintenance, technical assistance and support on all computing equipment, peripherals, software and telecommunications systems.
  • Assist with system upgrades, install, integrate, customise, configure and test new systems and hardware, ensuring changes align with operational standards.
  • Assist in the development, administration and maintenance of a SOE for all workstations and servers for users. Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services and applications to improve performance and reduce downtime.
  • Actively promote and maintain a safe working environment (take ownership), in line with organisational safety and risk management procedures.

IT Training:

  • Assist in planning and delivering IT training, including preparation of materials.

The successful applicant will possess:

  • Bachelor degree in information systems / technology (Minimum).

  • 1-3 years of experience in an IT support or engineering role.

  • Good understanding of mobile device technology.

  • Hands on experience in hardware, software and network troubleshooting.
  • Ability to handle ambiguity, pressure and change effectively.
  • Ability to learn new technical skills in a constantly changing environment.
  • Excellent IT skills and understanding of Windows Networking and Active Directory.
  • Strong technical understanding of Windows Servers/ Virtualisation, networking, Microsoft Office and Windows operating system, and network printers.
  • Ability to draw out the customers' requirements and building rapport.

What is in it for you:

  • Our culture is warm, friendly, and inclusive, and we encourage each other to bring our authentic selves to work.
  • Work/Life balance.
  • Access to EAP.
  • Access to onsite swimming pool/tennis court.
  • Free morning coffee.

Living our Values:Act as One, Better Every day, Own It, Think Differently, and Enjoy the Ride.

If you are motivated and results driven professional with the required skills and experience, then this is an exciting opportunity for you be part of Allied Pinnacle.

To apply, please follow the prompts.

We appreciate every application and will reach out to shortlisted candidates.

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