IT Desktop Support Officer

**Flourish Australia is looking for an IT Desktop Support Officer to join our IT team**

The position available is:

- **Ongoing full-time** (76 h/fortnight)
- Working** **between** Monday to Friday**:

- Based at our Support Hub in **Sydney Olympic Park** (flexible work from home arrangements available)
- **$67-72K + 10.5% Super + Salary Packaging**

**About the Opportunity**:
The** IT Desktop Support Officer** will be responsible for assisting with Flourish Australia's IT Helpdesk, providing efficient 1st Level Helpdesk support and assistance to end users in relation to computer hardware, software, telecommunications and peripheral products, ensuring compliance with Flourish Australia's policies.

Main responsibilities include:

- Providing **1st Level Helpdesk services** through the IT Helpdesk, providing **phone and remote support**, ensuring users receive a high standard of service, including **evaluating and resolving routine user problems** through hardware, software or system maintenance; and **liaising with external support contractors**, as appropriate, for additional assistance.
- **Performing the installation of new hardware/software**; installing, testing and monitoring the operation of computer hardware and software; configuring hardware, software; and undertaking updates as required.
- To find out more about the IT Desktop Support Officer role, please read the _Position Description_._

**Who We Are**:
Flourish Australia is one of Australia’s most experienced community mental health organisations. For over 60 years, we have provided individual support to people with a lived experience of a mental health issue for them to live purposeful lives. Our purpose is to support people to flourish, believe in their futures, and become contributing members of the community.

Together we set goals and connect individuals with the right people, support services and opportunities to meet their needs.

**Selection Criteria**:
**Essential**:

- **Qualification in a computing discipline and/or equivalent relevant experience** (view position description for more information)
- **Technical knowledge and/or experience supporting Apple Mac** and PC hardware, software and network configurations.
- Working **knowledge of communication protocols** e.g. DHCP, TCP/IP and networking
- Demonstrated ability to absorb and communicate technical information.
- Commitment to providing a responsive customer service oriented approach to IT service delivery.
- Strong written and verbal communication skills, including the ability to communicate effectively with users regarding IT issues and their resolution.
- Highly developed analytical, diagnostic and problem solving skills.
- Sound organisation skills and the ability to prioritise workloads and to effectively manage multiple concurrent activities, whist maintaining attention to detail.
- Ability to work in a team environment and independently with mínimal supervision.
- Maintain a current Australian Driver’s Licence.

**Desirable**:

- A carer role or a personal lived experience of a mental health issue

**About the Benefits**:

- **Level 3 (SCHCADS)** on the Flourish Australia Enterprise Agreement (2018)
- **Tax-Free Salary Packaging** available up to $15,900
- Exclusive **Fleet pricing discounts** **with Kia Motors**:

- On the job training and opportunities for **professional development**:

- Family-friendly and **flexible working conditions** (work from home arrangements available)
- Regular **supervision (reflective practice)**, ongoing 1:1 **mentoring**, strong **team support **and a **comprehensive induction **program
- Generous leave provisions including **17.5% leave loading + 2 additional days of personal leave + extra day paid leave over Christmas/New Year + paid parental leave**:

- **Employee Assistance Program** for confidential wellbeing support
- **Inclusive initiatives** such as our **Rainbow Network and YarnUp** for Aboriginal and Torres Strait islander staff
- **Employee discounts** at 350+ popular retailers (Woolworths, Expedia, Myer, Kmart etc)