Motor Performance Team Manager

2 days ago

Sydney, Australia Youi Pty Ltd Full time

Are you a dynamic leader ready to drive success and inspire teams? Join us as a Motor Performance Team Manager and make an impact where it matters most

Drive performance and customer satisfaction in a dynamic team environment.

We have an opportunity for somebody to join Youi as a Motor Performance Team Manager to lead our team in achieving top results in claims cost, quality, and customer service.

You will lead a team of Motor Performance Consultants and manage Smash Repair Service Providers, ensuring efficient claims processing, adherence to service level agreements, and a high standard of customer care.

In this role you will focus on building strong relationships, driving continuous improvement, and ensuring compliance with industry standards.

**Key Responsibilities**:

- Overall responsibility for the performance standards of the NSW and ACT smash repairer network
- Lead and support the team to consistently meet or exceed performance targets
- Conduct regular reviews, implement improvement plans, and ensure timely claims processing
- Prioritise customer satisfaction, ensuring professional and prompt service from our suppliers
- Use data to guide decisions, manage reports, and optimise processes for cost savings and quality
- Ensure alignment with industry regulations and company safety policies, creating a positive safety culture
- Monitor supplier performance using customer satisfaction scores and repair quality inspections.
- Identify and address quality issues to exceed company and industry standards
- Improve efficiency by managing timelines and resolving delays

**About You**:

- Proven ability to guide, inspire, and motivate teams to achieve outstanding results
- Extensive experience managing Smash Repairer performance within the insurance industry
- A trade qualification as a Panel Beater, Spray Painter, Mechanic or Diploma or Cert IV in Loss Adjusting or Assessing is essential
- Excellent time management skills, with the ability to prioritise effectively
- Proficiency in Microsoft Excel and Word
- Exceptional relationship-building skills
- A collaborative, team-oriented approach

**Culture and Benefits**:

- A fully maintained company car, fuel card + the latest mobile business tools
- 9-day fortnight roster, where you enjoy every second Friday off
- 22 Days Annual Leave, plus volunteer leave and annual salary reviews
- A culture of high performance and autonomy in a supporting and fun, team environment
- Bonus incentive scheme which gives you the opportunity to earn above your salary
- Diverse career and development opportunities available
- Award winning health and well-being program

**About Youi**:
At Youi, we do things differently. With over 2,400 employees and big plans for growth, we're always on the lookout for fresh talent to help us shake up the insurance industry.

We embrace diversity and the unique perspectives each person brings. Our values of being dynamic, human, honest, and passionate guide everything we do. If you want a place where you can be yourself and grow, Youi is the place for you.

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