Commercial Motor Claims Team Lead

2 days ago


Sydney, New South Wales, Australia IAG AUS Full time $120,000 - $180,000 per year
Create impact as a Commercial Motor Claims Team Lead.   For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.   Your Role  Joining CGU's Claims team as a Commercial Motor Claims Team Lead, your primary responsibility is to create a safe, supportive, and high-performing environment that enables your people to service and deliver an effortless, customer-centric claims experience for key broker portfolios. You'll be instrumental in aligning partner and broker expectations with operational delivery, ensuring consistency in service quality, capability uplift, and claims handling excellence.   You'll lead a team with a strong focus on engagement, performance, and compliance. This includes managing daily resource planning, workload distribution, and escalations, while fostering a culture of continuous improvement, accountability, and recognition. The role involves setting and executing local strategies that align with the broader business objectives and driving operational outcomes that meet KPIs and SLAs.   Collaboration is key, both within the CGU team and across external partnerships. You'll build effective relationships with intermediaries, service providers, and internal stakeholders to ensure customer outcomes are achieved. Your leadership will directly influence team engagement, retention, and culture metrics, and you'll contribute to broader initiatives to enhance claims processes, risk mitigation, and service delivery.   This is a permanent role, and we welcome applicants from Naarm (Melbourne), Gadigal Country (Darling Park, Sydney) and Dharug Country (Parramatta).     About You
  • Proven experience leading claims or operational teams through significant change, with a strong people-first leadership style.
  • Demonstrated ability to deliver operational strategy through effective planning, daily execution, and continuous improvement.
  • Strong interpersonal and communication skills, with a track record of building team culture and engagement.
  • Ability to manage escalations, drive accountability, and coach for performance and capability uplift.
  • Solid understanding of the insurance industry and claims lifecycle, ideally within commercial motor claims not required but highly desirable.
  • Tertiary qualification in Business, Management, Insurance, Finance, Law, or a related discipline (preferred but not essential).
  Applications close Sunday 12 October, 23:59pm AEST.     Joining CGU, you'll have access to a raft of benefits from across the Group:
  • Boosted superannuation with 13% as standard
  • Up to 50% off personal insurance, including home and motor insurance
  • 5 myLeave days per year on top of annual leave
  • Work from home and many more flexibility options with myFlex
  • Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
  • Dedicated career growth programs, including the award-winning IAG Academy
  • Compassionate leave
  • Discounts on every day and special occasion items
  • Great employee network communities
  • Award-winning recognition and reward program
*employment type eligibility criteria apply    ABOUT US​  As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.   We're ready for you. Apply today. Learn more about oopener\>who IAG is here.   

  • Sydney, New South Wales, Australia Advent Claims Australia PL Full time $537,777 - $8,914,163 per year

    About UsAdvent Claims Australia is a trusted Third Party Authority (TPA) representing one of the world's leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced Motor Recovery / Settlements Specialist to join our friendly, professional team in Sydney's CBD.What We OfferCompetitive remuneration...


  • Sydney, New South Wales, Australia Enthusiast Motor Insurance Full time

    OverviewEnthusiast is a niche underwriting agency specialising in providing motor insurance to people who really care about their cars. We have seen amazing growth in the past 5 years and have ambitions to grow even more in the next 5 years and beyond. This role is for a motor claims specialist with great car knowledge who excels at delivering operational...


  • Sydney, New South Wales, Australia Enthusiast Motor Insurance Full time

    OverviewEnthusiast is a niche underwriting agency specialising in providing motor insurance to people who really care about their cars. We have seen amazing growth in the past 5 years and have ambitions to grow even more in the next 5 years and beyond. This role is for a motor claims specialist with great car knowledge who excels at delivering operational...


  • Sydney, New South Wales, Australia CityWide Talent Full time $90,000 - $120,000 per year

    I'm working with a well-regarded insurer that's growing fast, looking to hire 2 Commercial / Fleet Motor Claims Consultants.   One is a Senior position with a minimum 5 years' experience. The other position requires at least 2 years experience. Both roles report to the Claims Manager.If you've got solid experience handling commercial motor claims,...


  • Sydney, New South Wales, Australia Steadfast Full time $80,000 - $120,000 per year

    Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of...


  • Sydney, New South Wales, Australia IAG AUS Full time $60,000 - $80,000 per year

    Make a difference as a Motor Claims Consultant.WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we're one of Australia's leading rural, business insurers, who still believe in friendly, personal service.Your RoleWe're looking for multiple Motor Claims Consultants to join our WFI claims teams across Australia on a...


  • Sydney, New South Wales, Australia Strata Solicitors - A Gallagher Bassett Company Full time

    Overview Motor Claims Consultant - Fast Track role at Strata Solicitors - A Gallagher Bassett Company. This is a permanent full-time position based in Sydney, Australia with flexible hybrid working arrangements. ResponsibilitiesEnd to end motor claims management Raise payments and settle claims with client service instructions, company guidelines...


  • Sydney, New South Wales, Australia Strata Solicitors - A Gallagher Bassett Company Full time

    OverviewMotor Claims Consultant - Fast Track role at Strata Solicitors - A Gallagher Bassett Company. This is a permanent full-time position based in Sydney, Australia with flexible hybrid working arrangements.ResponsibilitiesEnd to end motor claims managementRaise payments and settle claims with client service instructions, company guidelines and delegated...


  • Sydney, New South Wales, Australia Strata Solicitors - A Gallagher Bassett Company Full time $90,000 - $120,000 per year

    BackMotor Claims Consultant - Fast TrackJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLSydney, AustraliaClaims38860Partially Scheduled in the Officemail_outlineGet future jobs matching this searchorJob DescriptionIntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best...

  • Motor Underwriter

    4 days ago


    Sydney, New South Wales, Australia Dawes Motor Insurance Full time $90,000 - $120,000 per year

    Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of...