Team Leader

**Introduction**:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**:
**Your Role**

Gallagher Bassett are currently seeking an experienced Team Leader to join our Motor Claims team on a permanent full-time basis with hybrid WFH flexibility.

Working with the Leadership and Management team this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives. This role has a significant focus on leadership, customer service and continuous improvement.

**How you'll make an impact**:
**You will add value to Gallagher Bassett across the following**:

- Manage the day to day operations of the Motor Claims team
- Provide leadership and direction to the Motor Claims team
- Assess present and future needs, trends, problems for your business unit
- Review staff performance and provide training and coaching where required
- Build and develop strong working relationships with our Clients
- Preparing management reports
- Set priorities and plan workload of the team
- Manage daily workflow in order to maintain client service standards - Internal and External
- Manage personal portfolio of claims if required
- Provide escalation point to team following complaints and/or technical queries
- Attendance at stakeholder meetings/conferences/phone calls when required

**About you**:
**We’re interested in hearing from people who possess**:

- Seven (7) years insurance experience with 3 years leading and/or mentoring experience
- Ability to build and develop business relationship with clients and Service Providers
- Ability to comply with relevant state legislation
- Insurance policy interpretation skills
- Stakeholder management
- Strong level of interpersonal skills
- Negotiation skills
- Excellent customer service skills
- Commitment to quality and accuracy
- Tertiary qualifications in an appropriate discipline and/or demonstrated experience in a similar role
- ANZIIF Executive Certificate in General Insurance Claims or AQF Diploma of General insurance or industry equivalent (desirable)

**A brief overview on GB**

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- Flexible work arrangements - including WFH
- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people
- Opportunities for ongoing education and career development
- Service recognition awards
- Employee assistance program for yourself and immediate family members

**To be considered for this opportunity you must have the right to live and work in Australia when applying.**

**Agency applicants will not be considered for this role.**

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

**Compensation and benefits**:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate fami