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Service Desk Analyst

2 weeks ago

Perth, Australia Peoplebank Full time

Location:
- Perth- Job Type:
- Contract- Posted:
- about 1 hour ago- Contact:
- Priyanka Shah- Discipline:
- General IT
- Reference:
- 255367**Service Desk Analyst (Mid to Senior level)**
- Multiple contract opportunities
- Great career progression
- Experience in mobile device management

A government client is seeking for Service desk Analyst with technical support and customer-oriented service experience.

**Responsibilities include**:

- Provides first contact support for technology systems and services.
- Demonstrated service delivery experience, including knowledge of the installation of PC hardware and software technologies and use of service management methodology and processes.
- Installs, maintains, and supports technology services to set requirements.
- Works in accordance with Service Level Agreements and Operational Level Agreements.
- Provides customer service of a high calibre to all customers to achieve ongoing customer satisfaction.

**Key skills**
- Possession of ITIL Foundation Certificate and/or significant experience in an ITIL environment.
- Experience in mobile device management (Android / iOS: phones, iPads, tablets).

**Contact: Priyanka Shah - 9423 1405 - (Job reference: 255367)**
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._