Service Desk Analyst

21 hours ago

Perth, Australia HAYS Full time

5-month contract opportunity for an experienced service desk analyst

**Your new company**

This organisation is based in the Eastern Suburbs of Perth, and due to busy period they are searching for an experienced Service Desk Analyst to join their team for an initial 5-Month contract (Possibility of extension/permanent placement).

**Your new role**

Within this new role, you will be responsible for receiving, prioritising, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require you to give in-person, hands-on help at the desktop level. The focus of this role is to ensure IT infrastructure and related systems maintain high availability so that end users can accomplish business tasks.

**What you'll need to succeed**
- Knowledge and some experience working with SCCM
- Strong knowledge of the Windows 10 operating environment
- Experience in a Windows Server network environment
- Experience in a Microsoft Exchange Office 365 environment
- Strong knowledge of popular Windows PC software programs, including Microsoft Office Professional
- Hands-on hardware and software troubleshooting experience

**What you'll get in return**

In return, you will receive a competitive hourly rate, as well as the opportunity to work with a well-known organisation.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2802295

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