IT Service Desk Analyst

24 hours ago

Perth, Australia Capricorn Full time

**A Great Place to Work**

When you join Capricorn, you join a community of people who enjoy coming to work and a company that genuinely invests in their employees. Our culture is one of our most valued assets, so when we recruit, we look for people that not only share our values but are also excited to celebrate our successes. It is our dedication to creating a great place to work, that has resulted in Capricorn being finalists previously in two consecutive years in the _AIMWA Pinnacle Awards for Human Resource Management Excellence_.

Making Capricorn a great place to work is our commitment to providing a diverse and inclusive workplace in which everyone is treated fairly and with respect. We recognise diversity and inclusion as one of our most important resources and this is why we are committed to ensuring our work lives fit in with our personal lives. We offer our employees a flexible working environment, paid parental leave in addition to supporting employee's individual circumstances. Other great benefits of working with Capricorn include ‘dress for your day' dress code, wellness program, ability to purchase leave, access to a range of discounts, a fantastic reward and recognition program and plenty of social events to keep our team connected.

**The Role & What We Are Looking For**

The IT Service Desk Analyst is responsible for providing hardware and software IT support to internal office and field-based customers. Joining our Service desk team, this role will be the first point of contact for all IT related queries.
- Previous experience using ITSM ticketing systems (Cherwell highly desirable)
- Strong customer service focus and a desire to help others
- Proven software and hardware troubleshooting, and sound problem-solving skills
- Experience supporting Microsoft Surface Pro devices (desirable)
- Experience with Azure AD and cloud deployment tools
- An ability to prioritise and delegate work where required
- Ability to communicate effectively at all levels
- A tertiary qualification to Certificate level III in IT, or an industry/vendor qualification (e.g., Microsoft) is desirable

**Who Are We?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.59 billion and Member returns exceeded $71 million.

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