Service Desk Analyst

4 days ago

Perth, Australia Healius Full time

**Date**:3 Oct 2024

**Location**: Perth, Western Australia, AU, 6000

**Company**:Healius

**Job reference**: #12359

**About us**

Healius is one of Australia's leading healthcare companies and is synonymous with quality, affordable and accessible healthcare for all Australians. We have an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners.
As we optimise to a future-ready way of working, there's an exciting shift happening at Healius. We are transforming into a stronger, more agile organisation.

**About the Role**

The Healius service desk team comprises a dedicated group of technical analysts located at key locations throughout Australia. They focus on providing excellent customer service and ensuring high satisfaction, all while enhancing their technical expertise.

**Responsibilities**:

- Diagnose and resolve technical hardware and software issues assigned to them.
- Research solutions using available information resources.
- Advise the user on appropriate action; sometimes, the user's education is required.
- Log all service desk interactions and document issue resolution using the ITSM system
- Identify and effectively prioritise situations requiring urgent attention and coordinate with relevant resolver teams.
- Track and route problems and requests and document resolutions.
- Creation of AD accounts and mailboxes
- Contribute to the effectiveness of the IT Operations, including sharing of knowledge and information, documenting processes and procedures

**About You**
- Microsoft 365 admin experience
- IT degree (requirement)
- Previous experience 6-12months on a service desk (advantage)
- Windows 10/11 experience
- Extensive knowledge of Apple iPhone/iPad/MAC
- Communication skills & empathy
- Ability to learn quickly
- Troubleshooting/problem solving
- Ability to work well under pressure


**Benefits and Wellbeing**

**As part of working for Healius, you will have access to a range of benefits including**:

- A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- Corporate health insurance discounts, banking benefits and novated leasing consultations.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Fitness Passport - access fitness centres across Australia at a subsidised rate
- Career growth opportunities across the Healius network
- Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

**Our commitment to diversity and inclusion**

Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

**How To Apply**

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

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