Customer Support Administrator

1 week ago

Kunda Park, Australia Action Smart Group Full time

**What we are seeking**

We are seeking a seasoned customer service professional to ensure the smooth running of our large, high volume repair facilities. You will provide and promote a strong service culture, responding effectively to customers and supporting the service and repair team.

Our contracted insurance partners require that our customer facing staff can provide evidence of having been double vaccinated to protect against COVID-19.

**About the role**
- Provide timely customer contact and effective follow through communications
- Book repairs and assist with schedule management
- Actively participate in production meetings
- Liaise with centralised key functions, suppliers and assessors
- Timely and accurate data entry and maintenance of records
- General reception and office management duties

**Selection Criteria**
- Minimum 5 years' experience in a service-oriented environment. Insurance and/or automotive industry experience highly desirable.
- Demonstrated ability to deliver professional and efficient service to customers, suppliers and other stakeholders
- Experience with Microsoft 365, software packages and cloud-based databases
- Experience with claims management databases (I-Body advantageous).

**Offer & Application**
- Full time - Monday to Friday
- Excellent workplace culture
- Skill development and career progression opportunities

**Job Types**: Full-time, Part-time
Part-time hours: 38 per week

**Salary**: $25.00 - $30.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application Question(s):

- What is your current COVID vaccination status? e.g. vaccinated, unvaccinated or partially vaccinated

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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