Customer Experience Assistant

16 hours ago

Kunda Park, Queensland, Australia Zoe Kratzmann Full time $60,000 - $90,000 per year

An iconic Australian fashion house experiencing another surge of growth.

zoe kratzmann has been designing considered, understated luxury womenswear for 20 years. Based out of our head office on the Sunshine Coast, this role will be ideal suited to you if:

  • You're ambitious, dedicated and value training and career progression
  • You have experience in retail, fashion or e-commerce
  • You're adaptable and learn quickly
  • You have impeccable customer service skills

As the Customer Experience Coordinator, you will surprise and delight our customers each day. You will enjoy finding creative solutions and going above and beyond for zk customers. This position would suit someone who may have experience in retail and is looking to transition into a premium label and head office environment.

Reporting to the General Manager you will:

  • Deliver impeccable customer service to online customers across live chat, phone and email through our help desk platform
  • Find creative ways to surprise and delight our customers on a daily basis
  • Process customer returns efficiently and repackage returns to a high standard
  • Execute key operational requirements to deliver seasonal collections on time
  • Perform administrative duties across key departments

  • Prepare new season samples and garments for campaign photoshoots and assist on photoshoots for key collections.

  • Record, log and follow up couriers and customer-specific tracking sheets with diligence and accuracy.

  • Handle incoming wholesale and sales Agent inquiries with care.
  • Contribute to quarterly business review presentations and department reports as well as ideas for improvements.

About you:

To be successful in this role, we ask that candidates:

  • Have 2-3 years experience in customer service, retail or ecommerce.
  • A strong interest in fashion, some knowledge in styling and outfitting is preferred.
  • Are a great communicator and problem solver.
  • Have a continuous improvement mindset and are driven by high performance.
  • Work efficiently, diligently and follow procedures accurately.
  • Are completely dedicated to the details and high levels of quality.
  • Have strong computer skills and a natural ability to learn new technologies quickly.
  • Collaborative and positive mindset with a high level of professionalism.
  • Have an incredible work ethic and willing to go the extra mile.
  • Work well autonomously and in a small team environment.
  • Respond to change with flexibility and a positive attitude.

You must also:

  • Hold a valid Driver's Licence and have own transport.
  • Be legally entitled to work in Australia.

This is a fantastic opportunity to join a successful and long-standing brand in a full-time position, 5 days per week from pm. Monday – Friday.

The Perks

  • Competitive salary and a brand who has a proven track record for internal progression.
  • Annual training and development budget.
  • Clear training, company culture guides and procedures.

  • Regular team social calendar.

  • Generous maternity leave and caregivers leave packages.

  • Supportive and positive team culture with a work hard, work smart mind-set.
  • Amazing staff discounts on our collections.

Application Process

  • Supply your CV and cover letter directly via the Seek platform. Please do not send applications via email.
  • Only short-listed candidates will be contacted.
  • If you have any questions, please contact our General Manager - Kim - via

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