Claims Supervisor Support Officer

4 days ago

Kunda Park, Queensland, Australia Ambrose Construct Group Pty Ltd Full time $90,000 - $120,000 per year

Ambrose Construct Group are a nationwide industry leader in insurance building repairs. We pride ourselves on providing unrivalled Customer Satisfaction and Quality Workmanship on each and every repair we conduct.

As part of our continued growth, we are seeking an experienced administration officer or insurance specialist to join our Sunshine Coast team. This role is designed to support Insurance Repair Supervisors managing complex claims.

The Role

This position requires greater depth in insurance claims or building knowledge and the ability to work closely with Supervisors on complex jobs.

You will:

  • Hold daily check-ins with Supervisors to review job progress and next steps.
  • Maintain regular contact with customers to keep them supported and informed throughout the process.
  • Provide timely updates in insurer/client portals and ensure compliance with service level agreements.
  • At times may be required to liaise with trades and suppliers to confirm attendance, resolve issues, and progress works.
  • Support Supervisors by raising and tracking purchase orders and completing administrative tasks when they are on site.
  • Manage escalated or sensitive claims with care and professionalism.

What You Will Need

  • Previous insurance claims management experience (highly regarded), or a background in building coordination, or a similar role.
  • Proven ability to manage sensitive claims with empathy, patience, and professionalism.
  • Exceptional customer service and communication skills.
  • Strong computer skills, including client portal use and Microsoft Office Suite.
  • Organisational skills with the ability to manage multiple priorities and deadlines.
  • Confidence liaising with trades, suppliers, and clients to keep jobs moving.

What Ambrose Construct Group Can Offer

  • A supportive and collaborative team culture where your work has direct impact.
  • A competitive remuneration package based on experience.
  • Access to our Employee Assistance Program.
  • A seamless induction, professional development and ongoing learning opportunities.
  • Referral program that rewards you with $2000 for successful hires.
  • Modern office facilities and resources.

We are looking for candidates with the confidence and experience to support Supervisors on complex and high-value repair claims. If you thrive on customer service but want to apply your skills in a more specialised, impactful role this could be the opportunity for you.

Please submit your resume and cover letter by clicking Apply Now. Only candidates who provide both will be considered.

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