School Community Liaison Officer

2 weeks ago

Brisbane, Australia Queensland Government Full time

About the Department

The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

About the Role

The Metropolitan North Regional Services team is looking for someone dynamic and eager to achieve resolutions for parents, carers, and community members.

Responsibilities include:
Provide quality advice and assistance, about departmental policy and guidelines, to parents, carers, and other members of the school community across the region
Take an active role, as the first point of contact, in assisting parents, carers, and community members to resolve their concerns, by providing a conduit between them and school personnel
Listen and understand using empathy and compassion, via initial telephone contact with parents, carers, and other community members regarding concerns or complaints, and refer them to the school to discuss a suitable outcome

About You

To succeed in this role, you will bring:
Excellent interpersonal and communication skills
The ability to listen with empathy and respond with professionalism
Confidence in managing sensitive matters independently
Strong administrative and record-keeping capability
Ability to work effectively as part of a team

Interested? To Apply:
Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
Attach a 1-page written statement in response to the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE).

The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
This work is licensed under a Creative Commons Attribution 3.0 Australia License._

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