Senior Student Services Officer

3 days ago

Caulfield, Victoria, Australia Monash University Full time $90,000 - $120,000 per year

The Opportunity

The Senior Student Services Officer is responsible for providing expert administrative support to ensure smooth and effective student and academic services within the Monash Business School. This role supports key stages of the student lifecycle, including admissions, enrolment, and course progression, while focusing on operational excellence and delivering specialist support within targeted student services areas.

The role provides comprehensive management of complex tasks such as scheduling, project coordination, committee support, and resource allocation within established timelines. You will work in a team, ensuring compliance with University policies and promoting a strong customer focus. You will deliver prompt issue resolution while maintaining confidentiality, manage data input and analysis securely, provide specialist advice, drive continuous improvement, and build effective relationships to support efficient service delivery.

As the successful candidate, you will demonstrate excellent administrative skills with a proven ability to develop and implement effective operational processes. You will possess strong organisational capabilities, effectively prioritising tasks and managing time to meet deadlines. You will have advanced computer literacy, including experience with student administration systems or the ability to quickly learn new technologies. Strong analytical and problem-solving skills, along with effective communication, enable confident engagement with diverse stakeholders and the ability to manage complex issues professionally and clearly.

About Monash University

At Monash, work feels different. There's a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash.

Join the pursuit of our purpose to build a better future for ourselves and our communities - #ChangeIt with us.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

For instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Your application must address the Key Selection Criteria.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr- in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Ms Olga Kret, Student Services Team Leader,

Position Description: Senior Student Services Officer

Applications Close: Wednesday 29th of October 2025, 11:55pm AEDT

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