Collections Officer

2 weeks ago

Caulfield, Australia Probe Group Full time

**Description**:
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, North America and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

We are looking for Collections officers to join our team on behalf of our large corporate client.

**Key Details**:

- Full time and Casual positions available
- Monday to Friday 8:00 am - 8:00 pm Rotating Roster | Full availability required
- Hybrid working model (Remote and in office at Caulfield North)
- Full-Time paid product and systems training in office (Must be available to attend office for training)
- Career progression opportunities

**Key Responsibilities**:

- Making outbound and receiving inbound calls utilising communication, empathy and negotiation skills
- Assist with resolving disputes, claims and payments
- Documenting all information on customer interaction according to standard operating procedures
- Ensuring consistent performance based on a continuous improvement model

**Skills & Experience**:

- Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people
- Customer service, collections and administration experience desirable
- Positive attitude and ability to work as part of a team to achieve mutual goals
- Confidence in dealing with objections and quickly building rapport with customers
- Excellent attention to detail and ability to work under time pressure
- Knowledge of Google Suite and Microsoft Word and Excel is required

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We’re committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.

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