Organisational Development and Learning Coordinator

**Purpose of Role**

The Organisational Development and Learning Coordinator will coordinate and program manage the learning, development and culture initiatives for employees across the business. Additionally, the role will support the planning and coordination of the QTC Education Program to Queensland’s public sector client base in partnership with the University of Queensland.

**Responsibilities & Accountabilities**

**Coordination, scheduling, and administration of a range of training related activities across the workforce, i**ncluding**:

- Coordinate all learning and organisational development programs and initiatives.
- Coordinate and plan events (inhouse and external, training related - and firmwide culture focussed events).
- Manage of all participant communication including confirming enrolments, attendance, feedback calendar entries, and any pre/post work.
- Coordinate and prepare training resources and materials including tracking and ordering materials as required.
- Manage the learning and organisational development mailbox and become the main point of contact for all learner enquiries.
- Owner of the Induction Program and Mandatory Training Program.
- Own the finance and procurement processes for the learning function which includes maintaining and submitting Sourcing Records, Contract Records, and PR/PO to ensure budgets can be managed effectively.
- Additional administrative tasks including preparation of Learning Newsletter and Engagement Surveys.
- Other duties as deemed relevant to business requirements and within the technical competency of the position.

**Maintenance and administration of QTC’s Learning Management System, including**:

- Maintaining the Learning Management System (LMS).
- Perform day-to-day administration functions and operational support of QTC’s LMS.
- Upload and deploy new course material on the LMS.
- Assess the quality of training and delivery, reporting outcomes and progress to management.
- Coordination and execution of training needs analysis.

**Develop and maintain relationships with external Learning providers and vendors, including**:

- Build and maintain relationships with key stakeholders and external training providers to ensure that their products and services are aligned with the QTC’s needs.
- Source external vendors, as needed.
- Serve as liaison between vendor/external training providers and line function.

**Support the QTC Education Program functions including**:

- Support the program management of courses, workshops, and other educational content delivered as part of the open-learning program.
- Coordinate and liaise with internal stakeholders and external vendors to program needs and requirements are met.

**Business process improvement, including**
- Implement new technologies and processes to enhance the client experience.
- Update business procedures for managing the QTC Education Program.

**Management reporting and analytics, including**:

- Produce reports as required for internal and external reporting, including Board and Executive Leadership Team updates, Client Division updates, and Management Committee updates.
- Maintain client and project-related data.

**Marketing and communication, including**:

- Manage enhancements to the QTC website and other relevant industry connections (e.g. Public Service Commission).
- Coordinate the monthly e-newsletter with the education provider.
- Manage and coordinate activities and enquiries relative to sponsorship engagements and events.
- Source events to sponsor and coordinate requirements.

**Competencies**

Technical Competencies
- Experience in using learning management systems or equivalent data bases.
- Ability to maintain a high level of confidentiality.
- Exceptional organisation skills.
- Exceptional time management skills, with the ability to manage competing priorities within an autonomous role.
- Strong written communication and engagement skills.
- Strong commitment to delivering exceptional internal and external customer service.

**Behavioural Competencies**
- Integrity, including upholding strong professional and ethical standards.
- Personal drive.
- Strong interpersonal skills, including the ability to deal with diverse stakeholders.

**Leadership & Management Competencies**
- Ability to be discrete, maintain confidentiality, recognise and respect sensitivities.
- Prioritisation and work management - ability to identify, balance and allocate the most critical work.

**Qualifications**

Essential
- Requires a University Degree in Human Resources, Psychology, or equivalent experience.

**Experience**

Essential
- Minimum of 2 years prior relevant experience required.
- 3-5 years demonstrated experience in Learning & Development
- Demonstrated experience in an administrative role or similar.
- Experience with LMS platforms and online learning programs.
- Experience working with the Microsoft Office Suite.