Customer Service/ Administration Officer

2 days ago

Wollongong, Australia New Start Full time

We have created a new role for an experienced **Customer Service Officer** to join our **Wollongong** team Whilst focusing on delivering exceptional service to our customers and the market, this role will see you responding to inbound sales calls and counter sales requirements to meet internal and external customer needs in the pursuit of effective customer service..

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

**Your key responsibilities include, but not limited to**:

- Build engaging relationships with our customers at every interaction
- Process customer orders, filing and manage the end-to-end customer interaction
- Work with internal and external stakeholders to guarantee customer satisfaction
- Providing product-based information and cross-selling products where required

**To be successful, you will have**:

- Outstanding oral and written communication with a proactive approach
- Comprehensive computer experience specifically Microsoft Suite (Excel and Word a must)
- Attention to detail with the ability to multi-task and focus on completion of allocated tasks
- Strong time management skills, with a solutions focused approach to problem solving
- Experience with industrial products such as lifting and rigging, trade products is preferred
- An active focus and promoting of all things safety within the branch and store

**Salary**: $50,000.00 - $55,000.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Sandgate NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you Identify of Aboriginal or Torres Strait Islander descent
- are you Covid Vaccinated

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
- Administration: 1 year (preferred)

Licence/Certification:

- drivers licence (preferred)

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