Principal Benefits Realisation Manager

2 days ago

Sydney, Australia NSW Government -Department of Customer Service Full time

Principal Benefits Realisation Manager

The Department of Customer Service is looking for a Principal Benefits Realisation Manager to join our growing team

**Benefits**
- Fantastic?ongoing?full time clerk?grade?11/12 opportunity.
- Salary range: $134,411 - $155,445 per annum plus Super commensurate with experience.
- Genuinely flexible working arrangements.
- Excellent career development and learning development opportunities.

**About Us**

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital?transformation,?and regulatory reform to create better outcomes for the people of NSW. ?

This role is an exciting opportunity to work within our Group, Portfolio Management and Assurance team. It’s a great way to provide support to the cluster wide portfolio (~400 projects and ~$1,000M). Our mission is to be a trusted customer centric service provider, enabling agencies to deliver personalised digital experiences to NSW and this vacancy will provide a pivotal role in achieving this

Understand more about the Department of Customer Service -?here.

**Your responsibilities will include**
- Contributing to the uplift of an iterative rollout of cluster wide benefits realisation practices for a new Benefits Management Framework
- Providing authoritative advice and information to stakeholders on benefits realisation practices and standards in line with the benefits uplift staging across the cluster
- Working closing with the wider team you will be required to create awareness and buy in for adopting the newly developed Benefits Realisation Framework.
- Organise benefits lessons learned to continuously improve methods to realise value capture from initiatives, as well as any further benefit opportunities identified beyond the initiative
- Working with a level of uncertainty and ambiguity under tight timelines, and having the ability to work across multiple initiatives simultaneously
- In addition, the role will support monitoring and reporting for the ongoing realisation of benefits, including realisation risk and issue management

**About you**
- To be successful in the role you would need to demonstrate experience in Benefits Management and Value Mapping in a technology, digital driven environment.
- You should also present with strong project management and workshopping skills
- Managing complex and sensitive discussions with diverse stakeholders, given their varying organisational expectations, initiative viewpoints and competing operational interests
- Strong stakeholder ‘business-side’ engagement and working directly with Executive Teams, Senior Responsible Owners and Corporate Finance.

**Closing date: Monday 27**th** February at 9.59am**

**What we need from you**

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.?

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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