
Principal Customer Onboarding Manager
2 weeks ago
**Principal Customer Onboarding Manager**:
- Sydney
- Success - Customer Onboarding /
- Full-time Permanent /
- Hybrid
- SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
SafetyCulture is one of the fastest-growing tech companies. Our bold ambition is to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often
- As** Principal Customer Onboarding Manager**, you will serve as the primary point of contact for SafetyCulture’s largest and most strategic enterprise customers. You will leverage your project management expertise to ensure timely and successful implementations and product adoption.
This role will build and maintain deep and meaningful relationships with C-Suite stakeholders and executive sponsors, being recognised as a strategic partner that can consult and guide our customers through complex and global rollouts, empowering the SC champions of the future.
**How you will spend your time**:
- Lead Strategic Onboarding Projects: Independently manage and execute the onboarding process for SafetyCulture's largest, most complex, and strategically important customers, ensuring successful adoption and immediate value realisation.
- Expert Consulting & Solution Design: Serve as a trusted advisor to key customer stakeholders, understanding their unique business needs, designing tailored solutions leveraging our product, and guiding them through effective change management.
- Drive Best Practices & Innovation: Contribute significantly to the evolution of our customer onboarding methodologies, playbooks, tools, and processes. Identify opportunities for efficiency and scalability, and implement solutions that enhance the overall customer experience.
- Cross-Functional Collaboration: Partner closely with Sales, Customer Success, Product Management, Engineering, and Support teams to ensure seamless customer transitions, address technical challenges, and provide critical feedback to inform product development.
- Risk Management & Issue Resolution: Proactively identify potential risks during the onboarding phase, develop mitigation strategies, and effectively resolve complex customer issues, acting as an escalation point when necessary.
- Mentorship & Coaching: Provide guidance, mentorship, and technical expertise to other Customer Onboarding Managers and Implementation Specialists, sharing knowledge and elevating the overall capabilities of the team.
- Performance Monitoring & Insights: Utilise data and metrics to track onboarding progress, identify trends, and provide insights to leadership on customer health, product adoption, and potential areas for improvement.
**About you**:
- Customer Obsession: A passion for delivering exceptional experiences and helping customers realize measurable outcomes.
- Extensive Experience: 10+ years in Customer Onboarding, Implementation, Professional Services, or Technical Account Management in a B2B SaaS setting.
- SaaS & Technical Expertise: Strong technical knowledge of SaaS platforms, including APIs and integrations, with the ability to articulate technical concepts to non-technical audiences.
- Collaboration skills: Proven track record of collaboration and partnership with Sales Teams in sales and RFP processes
- Enterprise Project Leadership: Experience leading global, cross-functional onboarding initiatives for enterprise clients. Comfortable orchestrating internal teams and partners to deliver customer success.
- Complex Project Leadership: Proven track record of successfully leading and managing complex, multi-stakeholder implementation projects for strategic, enterprise-level customers including global customers. Comfortable acting as the orchestrator of cross functional internal resources (product management, engineering, success, support) and partners to provide customers with the required expertise on demand.
- Stakeholder Management: Deep experience working and communicating with multiple stakeholders across all levels of an organization and holding stakeholders, customers and partners accountable for deliverables.
- Advisor and Trainer: Trusted advisor to customers. Expert at tailoring programs for communication, change management and training at scale to support large businesses as they roll out new solutions.
- Process Improvement Driver: Demonstrated experience in identifying and driving improvements in onboarding or implementation processes.
- Problem-Solving Acumen: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving challenges.
- Mentorship Ability: Experience in mentoring or coaching junior team members and contributing to team knowledge sharing.
- Organisatio
-
Principal Customer Onboarding Manager
1 week ago
Sydney, Australia black.ai Full timeSafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement. SafetyCulture is...
-
Principal Customer Onboarding Manager
3 weeks ago
Sydney, New South Wales, Australia black Full timeSafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement. SafetyCulture is...
-
Customer Onboarding Manager
2 weeks ago
Sydney, New South Wales, Australia SafetyCulture Full timeThis is a Customer Onboarding Manager role with SafetyCulture based in Sydney, NSW, AU == SafetyCulture ==Role Seniority - mid levelMore about the Customer Onboarding Manager role at SafetyCultureSafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations...
-
Customer Onboarding Manager
1 week ago
Sydney, Australia Yotpo Full timeWe have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we're still growing. Our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video. Sounds exciting? Then read on, because we're in pursuit of the best and the brightest minds to help us achieve our...
-
Customer Onboarding
2 weeks ago
Sydney, New South Wales, Australia Calven Full time**Meet Calven **Our technology platform has been in market for over a year and we are here to make the future of work, work for everyone (just ask our friends over at Canva). The world has changed rapidly - as individuals, our expectations for when, where, and how we want to work have changed and we are here to optimise that experience for everyone. After...
-
Customer Onboarding Project Manager
1 day ago
Sydney, Australia ROBERT WALTERS AUSTRALIA Full timeOverview We are looking for an experienced Customer Onboarding Project Manager to lead onboarding initiatives for our clients' enterprise customers. You’ll be responsible for ensuring seamless implementation, driving product adoption, and delivering measurable outcomes that align with customer goals. You’ll act as a trusted advisor to senior executives,...
-
Customer Onboarding Project Manager
2 days ago
Sydney, New South Wales, Australia Robert Walters Full time $120,000 - $180,000 per yearWe are looking for an experienced Customer Onboarding Project Manager to lead onboarding initiatives for our clients enterprise customers. You'll be responsible for ensuring seamless implementation, driving product adoption, and delivering measurable outcomes that align with customer goals.You'll act as a trusted advisor to senior executives, guiding them...
-
Customer Onboarding Manager
3 weeks ago
Sydney, New South Wales, Australia Mutinex Full timeMutinex Darlington, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Onboarding Manager role at MutinexMutinex Darlington, New South Wales, Australia15 hours ago Be among the first 25 applicantsJoin to apply for the Customer Onboarding Manager role at MutinexGet AI-powered advice on this job and more exclusive...
-
Onboarding Manager
1 week ago
Sydney, Australia Mable Full time**This role is for HomeMade - a related entity of Mable** HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management. We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support...
-
Customer Onboarding And Support Manager
2 weeks ago
Sydney, New South Wales, Australia Transvirtual Full timeThe RoleReporting to the General Manager, the Onboarding and Support Manager will manage new client onboarding and lead the support team for existing customers. This role blends project management, technical problem-solving, customer engagement, and people leadership. The successful candidate will be highly organised, have broad experience identifying...