Systems Specialist, Live Better

5 days ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**The Opportunity**

Leveraging Medibank’s improved digital and IT assets, the Loyalty team are enabling more proactive and personalised communication with customers, as well as expanding Medibank's health and wellbeing proposition.

The team are delivering a program that will better match customers to the right level of cover, recognise and reward membership and improve the customer experience. The program is the first of its kind; serious about health and wellbeing and genuinely rewarding. Live Better Rewards is a key pillar in Medibank’s strategy to transform to a broader healthcare company and fulfil its purpose of Better Health for Better Lives.

The Systems Specialist will support program and platform operations for Live Better. This involves building an in-depth knowledge of the program’s proposition and rules, managing the underlying infrastructure that enables Live Better and providing support for customers, partners and corporate clients. This role can be done remotely, from anywhere in Australia.

**Your Impact**

The Systems Specialist will work with Medibank’s vendors and the business to configure systems in accordance with program rules and processes while assisting to deliver against LiveBetter’s program of work including operational readiness and delivery. The Systems Specialist will also configure systems and issue Live Better points on a campaign basis.

**About you**

Further requirements include:

- Experience in program management with technical, digital, administrative and/or operational focus
- Demonstrated systems support, analysis, quality assurance, process improvement, documentation experience
- Experience with software and support ticketing systems
- Excellent interpersonal skills with the ability to interact with all levels of stakeholders, support personnel, and clients
- Ability to work closely with end users to understand their needs and constraints

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more click here.

**To start small and impact bigger.

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