Client Services Officer

Division: Courts, Tribunals and Service Delivery- Location: Campbelltown, NSW, AU, 2560 Wollongong, NSW, AU, 2500 Cooma, NSW, AU, 2630 Batemans Bay, NSW, AU, 2536 Bega, NSW, AU, 2550 Queanbeyan, NSW, AU, 2620 Port Kembla, NSW, AU, 2505 Moss Vale, NSW, AU, 2577 Goulburn, NSW, AU, 2580 Sutherland, NSW, AU, 2232 Nowra, NSW, AU, 2541- Req ID: 59339**Illawarra South Region Court Locations**

**Talent Pool to be created for Full-Time, Part-Time, Ongoing and Temporary roles within Court Services**

**Salary - Clerk Grade 1/2 ($67,975 - $73,901) + Super**

**The Recruitment Process**

The locations in the Illawarra South region where roles may need to be filled at this grade are:

- Batemans Bay
- Bega
- Campbelltown
- Cooma
- Goulburn
- Moss Vale
- Nowra
- Port Kembla
- Queanbeyan
- Sutherland
- Wollongong

**Your role**

As a Client Services Officer with Court Services, you will provide a range of clerical and administrative services including but not limited to, responding to customer enquiries, data entry and records management.

You will assist with the effective operation of Court rooms, perform complex administrative services to meet statutory obligations and deliver high quality professional services to clients.

At some locations, travel between Courts may be required. Circuit and relieving staff are required to possess a current Drivers Licence and must be willing to travel, including overnight stays.

**What you’ll do**

In this role, you will be responsible for:

- Supporting the efficient operation of the court including liaising effectively with a wide range of stakeholders
- Anticipating the requirements of the judiciary and other key stakeholders in the courtroom environment and provides a timely and effective response
- Providing a high level of clerical and administrative support to the court and registry
- Using computer systems to accurately enter data
- Providing high quality client services
- Supporting the effective implementation of improved work practices
- Adapting to work in different jurisdictions

**What we’re looking for**
- Strong written and verbal communication skills
- Great time management and organisational skills
- The ability to work in a fast-paced environment with high volumes of work
- A professional demeanour
- High quality customer service skills
- Proficient or ability to quickly learn the use of different types of technology
- Be a team player who easily adapts to changing situations and environments
- You have high ethical standards

Download the role description.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families and communities. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 3 pages) a cover letter (maximum 2 pages) and answer the targeted questions below with a brief outline on how you meet the requirements of the role:
Answer the below targeted question either in the text box or in your cover letter:
**In 500 words or less, give an example of a customer service situation that didn’t go well. What happened and what would you do differently next time?**

**Applications**

SEND IN YOUR APPLICATION TODAY - DO NOT DELAY

Assessments will be conducted online. Interviews will be conducted remotely using Microsoft Teams.

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

**Other Information**

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.