Administration/Customer Service Officer

9 hours ago

Campbelltown NSW, Australia South West Care Services Pty Ltd Full time $60,000 - $72,000 per year

Job Description

· Assist Rostering Officer with daily rostering of services

· Managing and downloading of electronic requests

· Assist Recruitment Officer with ongoing recruitment of Care workers

· Following up on all documentation for care workers and phone screening.

· Setting up electronic and hard copy master files for Care workers and onboarding

· Setting up Care workers in Quick books master files

· Updating invoicing folder and assist with processing invoices

· Assist Compliance Officer on compliance with companies policies and procedures

· Photocopying and scanning documents

· Data entry and systems update for Shift care

· Answering all phone calls and customer service requests

· Attend to all office administration tasks as directed by Manager

Skills and experience

Skills and experience / More about you:

· Minimum tertiary qualifications in Management and/or Office Administration.

· Must have previous experience in an Administration role. Experience in aged care/disability/mental health is desirable

· High level of computer literacy, with a sound understanding of Outlook, Excel, Microsoft Word, client data management systems

· Problem solve on short notice under time restraints

· Possess a 'can-do' positive attitude and work well in a team environment

· Ability to multitask with a strong attention to detail while keeping calm and focused

· Be available to work between the hours of 8am - 5pm weekdays (Part-time role Tuesday to Thursday)

· Excellent customer service skills with exceptional verbal and written communication skills

· Knowledge and understanding of home care services and guidelines will be preferred

· Self-motivated and organised

· Excellent time management skills

· Be passionate and dedicated to excellent customer support services

· A current NSW driver's license, vehicle and safe driving record.

· Have a current National Police Check and NSW working with children check

Job Type: Casual

Pay: $33.00 – $35.00 per hour

Expected hours: 20 – 24 per week

Ability to commute/relocate:

  • Campbelltown NSW 2560: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Microsoft Office: 1 year (Preferred)
  • Administration: 1 year (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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