Client Intake and Engagement Coordinator

**Client Intake and Engagement Coordinator**

Nobility Care Australia is a leading organisation committed to providing exceptional support and services to individuals with disabilities through the National Disability Insurance Scheme (NDIS).

Our mission is to enhance the lives of those we serve and contribute to a more inclusive society. We are looking for a dedicated Client Intake and Engagement Coordinator to join our team, help us in marketing and attracting NDIS clients, and play a key role in advancing our business potential.

**About the Opportunity**:
As a Client Intake and Engagement Coordinator at Nobility Care Australia, you have the unique opportunity to be a part of a dynamic and compassionate team dedicated to making a positive impact in the lives of individuals with disabilities. Your role will be crucial in driving our marketing efforts, engaging with potential NDIS clients, and fostering relationships to further our business goals.

**What We Offer**:

- Competitive pay
- Incentives are once KPI's are met.
- Yearly performance-based bonus
- Flexibility in working hours, including part-time or full-time options with a choice of a 38-hour fortnight or a 76-hour fortnight. (Part-time or full-time role)
- Work timings between 8 am and 6 pm, offering a healthy work-life balance.
- Opportunities to attend expos and events on weekends to enhance your skills and promote our services.

**The Role**:
As a Client Intake and Engagement Coordinator, your primary responsibilities will include but not be limited to:

- Conducting outreach and engaging with potential NDIS clients to educate them about our services and benefits.
- Coordinating client intake procedures to ensure seamless onboarding and understanding of our services.
- Developing and implementing effective marketing strategies to attract and retain NDIS clients.
- Collaborating with the marketing team to create compelling content and materials for marketing campaigns.
- Representing Nobility Care Australia at expos, events, and community outreach to extend our reach and promote our services.
- Providing excellent customer service and maintaining positive relationships with existing and potential clients.
- Respond to all inbound enquiries via the phone and website enquiries. Scheduling appointments and follow-up / administrative duties.
- Maintaining database record keeping and following up on clients
- Create initial risk assessments, support plans, quotations and service agreements.
- Participating in both inside and outside events to connect with others and showcase our services, especially at expos, to gain more referral sources.

**Responsibilities and Attributes**:

- Strong communication and interpersonal skills.
- Proven experience in marketing and client engagement, especially in the disability sector or related field.
- Excellent organizational abilities and attention to detail.
- Ability to work independently and collaboratively within a team.
- Flexibility to adapt to varying work hours and availability to work on weekends for expos and events.

**Requirements / Essential Criteria**:

- Minimum 1 year of experience in a similar role.
- Qualifications in Cert IV in Business and/or Community Services, or relevant demonstrated experience.
- Valid NDIS Workers Check and Working with Children Check (mandatory).
- Current unrestricted Driver’s Licence (mandatory).
- Intermediate proficiency in Microsoft Office
- Excellent time management, analytical, and decision-making skills
- Exceptional written, verbal, and interpersonal communication skills
- Strong project management and multitasking abilities
- A strong sense of accountability and a commitment to delivering quality outcomes
- Ability to thrive in a fast-paced environment and accomplish tasks independently

**Job Types**: Full-time, Part-time, Permanent, Casual, Contract

Pay: $58,000.00 - $80,000.00 per year

Expected hours: 20 - 38 per week

**Benefits**:

- Company car
- Employee discount
- Travel reimbursement

Ability to commute/relocate:

- Campbelltown, NSW 2560: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How do you believe your skills and experiences make you a strong fit for this position?

**Education**:

- Certificate I - IV (preferred)

Licence/Certification:

- NDIS Worker Screening Check (required)
- Working with Children Check (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person