Sales Support Specialist
4 days ago
The Global Sales Support team is looking for a Sales Support Specialist to support our sales representatives in the field. This person will manage a variety of tasks through processes and systems to help improve the productivity of our client-facing sales team. This important position contributes to the quality of customer service and the achievement of sales targets.
- Responsibilities:
- Work directly with clients and sales teams to execute access requests
- Work with the Billing Department to investigate inquiries related to client subscriptions, product access, and invoices
- Manage large invoice restructures due to contract negotiations and/or client mergers and acquisitions
- Help with execution and documentation of client contracts
- Support the Revenue Operations team with strategic projects that benefit the sales organization
- Help promote new features and best practices within FactSet’s IS tools**Required Skills**:
- Minimum of 2 years experience in a customer service/client-facing role
- Results oriented with the ability to complete assignments in a timely manner
- Ability to handle multiple priorities
- High degree of attention to detail
- Strong organization skills
- Enthusiasm, desire, and a strong sense of initiative
- Strong communication and interpersonal skills
- Prior experience with billing/invoicing is a plus
- Ability to adapt to changing policies and processes and execute tasks accordingly
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