Sales & Support Specialist

2 days ago

Melbourne, Australia Lekker Bikes Full time

eBikes, Design, Innovation, Adventure and Joy. If these are the keywords you live by, then we’ve got a great opportunity for you LEKKER Bikes Melbourne is looking for a Sales rockstar to join the team on a casual basis.

Casual - Melbourne
- As a Sales Specialist, you are operating from our Melbourne HQ and Showroom. You will be working in our Showroom and be the first personal impression our customers will experience. From our showroom you will host our customers, giving them the warmest welcome they have ever experienced, informing them on our products, and assist with test-rides and inquiries. Ultimately, this is where you - as a sales rockstar - will excel
- But it doesn't simply stop there. You are the jack-of-all-trades when it comes to customer care, support, troubleshooting, and order fulfilment. With your hawk-eye on the customer experience, you guide the process of purchase, delivery, and after-sales like a true host.

You will be working in a great dynamic with our logistic partner, technical support network and of course your colleagues who will be also working from our Showroom. Together you will bring the LEKKER experience to greater heights.

**Key Responsibilities**
- Host visitors to our showroom with test rides, product insights and support in the order fulfilment process.
- Lift our customer experience to the highest of levels.
- Keep our showroom looking its finest and actively develop our shopping experience together with our global team.
- You are meticulous in keeping track of orders and communicating clearly with our warehousing
- and shipping partners to ensure customers receive their bikes on time.
- A spanner is your friend. Small fixes are not something that scares you. Be our eyes and ears. Collect all that is oh so important to share with your team to keep improving our products and services. **Our Requirements**
- A minimum of 1-year experience in retail, hospitality and/or customer support roles. Experience with FreshDesk is considered favourable.
- Great communication skills - strong verbal and written English is mandatory.
- Available to work 1 - 3 days per week and flexible in working one weekend day.
- You are a true problem-solver, people lover, and don’t mind a few chats a day
- Being a positive thinker, approachable, and enjoying being of help You're able to hold a wrench and are able to learn quickly how our bikes work. In other words: you like bikes

**What we offer?**
- Being part of an international team
- Endless PingPong tournaments and social events.
- Ongoing sales training and development program
- Did we mention our exchange program with our teams in Berlin, Amsterdam and Sydney? :)
- Do you want to join our team? Then we'd love to hear from you

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