Sales Support Specialist

19 hours ago

Melbourne, Victoria, Australia Unison Jewellery Australia Pty Ltd Full time $60,000 - $90,000 per year

About Us: Unison Jewellery is a leading name in the jewellery industry, specializing in crafting timeless designs that blend tradition and innovation. With a strong presence in the global wholesale market, we pride ourselves on our commitment to quality, exceptional customer service, and fostering long-term relationships with our clients.

Job Overview: We are seeking a motivated and detail-oriented individual to join our team as a Sales Support Specialist. In this role, you will work closely with the sales and back-end operations team to ensure a seamless experience for our clients and contribute to achieving sales targets. This position is ideal for someone with a passion for jewellery, strong organizational skills, and a proactive approach to customer support.

Key Responsibilities:

  • Provide administrative and operational support to the wholesale sales team.
  • Process orders, track shipments, and ensure timely delivery to clients.
  • Maintain accurate records of client accounts, sales, and inventory.
  • Communicate with clients to address inquiries, resolve issues, and provide product information.
  • Assist in preparing sales reports, presentations, and proposals.
  • Collaborate with internal teams, including design, production, and logistics, to ensure client needs are met.
  • Support the coordination of trade shows, exhibitions, and client meetings as needed.
  • Travel to Australian trade shows 2 times a year.

Qualifications:

  • Previous experience in sales support, customer service is mandatory.
  • Previous experience in jewellery industry is preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.
  • Detail oriented with a strong ability to multitask and prioritize effectively in a fast-paced environment.
  • A positive attitude and a team-oriented mindset.
  • Knowledge of jewellery, gemstones, or related fields is a plus.

What We Offer:

  • Competitive base salary plus on-target bonuses.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
  • The chance to work with a passionate and dynamic team in the jewellery industry.

How to Apply: To apply, please send your resume and a cover letter highlighting your relevant experience to with the subject line "Sales Support Specialist Application – [Your Name]." Applications will be reviewed on a rolling basis, so early submission is encouraged.

We look forward to welcoming a motivated team player to our organisation to drive our growth in the Australian jewellery industry.

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