Customer Sales

5 days ago

Melbourne, Australia Intellihub Full time

**Company Description**
At Intellihub, we're not just about metering and data solutions - we're about our people. Our team of passionate individuals drives our mission to simplify the energy transition and make a real difference in the lives of millions of people across Australia and New Zealand. But our success is not just measured by numbers. It's measured by the diverse and inclusive culture we foster within our team, where everyone is valued and given equal opportunities to thrive in a positive, safe and productive workplace.

Providing smart metering devices and services to over 50 energy retailers across ANZ, our reach is growing rapidly. But the true breadth of what we do goes beyond the meter, touching everything from solar to water, virtual power plants to electric vehicle charging.

The Behind the Meter team drives our future strategy by delivering innovative renewable energy solutions like solar, batteries, and EV chargers, ensuring seamless, exceptional customer experiences.

As a Customer Sales & Support Specialist you will drive sales from warm leads to conversion while delivering exceptional service. Supporting customers through the entire journey—pre, during, and post-installation of solar and battery solutions—this role ensures seamless interactions and optimized service delivery.
- Engage in sales opportunities to enhance customer experiences and drive sales.
- Respond to inquiries and provide level 1 advice on solar, batteries, and EV chargers.
- Coordinate with internal teams and partners to convert leads into sales.
- Troubleshoot issues, guide device operation, and escalate complex cases.
- Record customer interactions, installations, and payments in systems.

**Qualifications**
- Basic technical knowledge of solar panels and home battery systems is an extra bonus but as a minimum, capability to learn and absorb technical information
- Exceptional communication and interpersonal skills, both written and verbal.
- Ability to build rapport and provide exceptional service to customers.
- Strong active listening skills and the ability to understand customer needs.
- Problem-solving skills and the ability to find solutions to customer inquiries.
- A passion for renewable energy and sustainability is a plus.
- Basic technical knowledge of solar panels and home battery systems is an extra bonus but as a minimum, capability to learn and absorb technical information.
- Prior experience in a fast-paced sales & customer service environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Super organised, ability to prioritise tasks, manage time effectively, and meet deadlines.

**Additional Information

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