Sales Support Specialist

1 day ago

Melbourne, Victoria, Australia ParagonCare Full time $60,000 - $100,000 per year

About the Company

At Paragon Care, we provide innovative solutions that make a real difference in the Health Care sector. As an ASX-listed industry leader in healthcare, ParagonCare specialise in the supply and service of advanced medical equipment and devices as well as pharmaceutical and medical consumable distribution. With a commitment to innovation and excellence, Paragon Care is at the forefront of transformative healthcare technologies, shaping the future of diagnostics and decision-making.

About the Role

We are looking for a results-focused, pro-active Sales Support Specialist to join our team. This is an exciting opportunity to play a key role in supporting dedicated Sales professionals to expand our customer base, and drive business growth within this vital industry.

Responsibilities

  • To analyse data effectively so the sales team can focus on opportunities to grow the business and support our customers
  • To provide accurate reports that deliver key business insights
  • To provide leadership to the Sales Support team
  • Ensure work performed is in accordance with the expectations of the Business Unit Manager
  • Respond promptly and politely to telephone calls and emails from customers, suppliers and the sales team on matters relating to product availability, pricing, delivery, order status and product information.
  • Provide administrative and analytical support to the ParagonCare Sales Team.
  • Develop reports, quotes and priced spreadsheets for customers, suppliers and the ParagonCare Sales Team.
  • Have extensive experience using BI reporting tools
  • Inform the Business Segment Team Members of any factors in the marketplace, which may affect the company's sales and marketing efforts.
  • Update and maintain current customer records, analysing same for buying habits and value per account and feeding this information back to Sales teams.
  • Assist sales team with data gathering related to tender submissions and other customer sales activities.
  • Liaise and create excellent working relationships with all internal and external colleagues, customers and clients.
  • Prompt and efficient follow through on business requests
  • Maintain a clear yearly calendar on Business Review reporting requirements for key customers and suppliers, ensuring that ParagonCare engage externally with a proactive value add approach.
  • Adhere to ParagonCare policies and procedures

Qualifications

  • High School Certificate or equivalent required
  • Commercial/Sales/Marketing qualifications desirable

Required Skills

  • High level of computer literacy particularly MS Excel and Word.
  • Intermediate - High level experience in Power BI reporting tools
  • Strong analytical skills and business acumen.
  • Experience working with JDE systems

Preferred Skills

  • Strong product knowledge of Aged Care, Medical and Pharmacy lines
  • Team Leadership

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