Desktop Support Technician Level 3

**Hello and Kia Ora**

**Start your game**

At Entain Australia & New Zealand, where the customer is at the centre of everything we do, In the role of Desktop Support Technician Level 3, you'll become part of our skilled IT Desktop Support team. Your primary responsibility will be to provide support, ensuring the seamless and efficient functioning of the organization's computing environment, office, and related IT infrastructure. Collaborating with a team that prioritizes inclusivity and teamwork, you'll have the chance to provide exceptional customer support and achieve results with a positive mindset.

**Where and how you can work...**
With our HQ in Brisbane, we also have offices in Darwin, Sydney, Auckland, and Wellington. At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. This role is required to be based in Brisbane.

**Your day-to-day...**
- Provides professional, timely and effective IT support including software, hardware and network support as well as the identification and resolution of IT troubleshooting activities.
- Delivers a high level of customer service that is proactive, cooperative and dependable by analysing user needs and developing rapport with clients.
- Provides responsive and timely phone and/or face-to-face assistance to customers in resolving a range of hardware, software or network-related problems.
- Procures equipment and ensures it is appropriately labelled and tracked in the asset management inventory.
- Follows change management and incident management processes to ensure service continuity and KPIs are met.

**What you’ll bring..**
- 3-4 years experience in an MSP or a corporate business as a Senior Desktop support or System administrator role.
- Demonstrated ability to manage incidents and requests in a Windows and Mac environment to a high level.
- Demonstrated knowledge of Windows deployment methodology and deployment technologies (SCCM, network boot).
- knowledge of core Microsoft technologies, including Active Directory (Azure O365 and on-prem).
- Proven ability to communicate effectively, both verbally and in writing with a diverse range of customers, peers and management.

**Entain Lifestyle...**
- Embrace your need for a work-life balance through our 9-day fortnight.
- Celebrate the joy of starting a family with 12 weeks of paid parental leave.
- Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
- Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
- A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
- Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team. We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.
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**Who are we? **At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella - our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.
- As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference._