Desktop Support L3
1 week ago
**Role : Desktop Support L3**
**Exp**:5+ Years**
- 5-7 years of Experience in Level 3 desktop support.
- Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines
- Keep up with Windows App and Update release information
- Support MS Teams issues including video, audio, performance
- Troubleshoot / find root cause for general performance issues
- Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
- Office license management or troubleshooting
- Keep up with release information for MS Office and security updates
- Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
- Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
- Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
- Good Client management and communication skills.
- Good Knowledge on browser support and management of Chrome and Edge via GPO.
- Good Understanding of ITIL concept & ticketing tool.
- Accurately document all work performed through ticketing system including details.
**Job Types**: Full-time, Contract
Contract length: 3 months
Schedule:
- Monday to Friday
Work Location: In person
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