Customer Service Representative

9 hours ago


Notting Hill, Australia Mouser Electronics Full time

Customer Service Representative

Location: Notting Hill, Melbourne VIC

Mouser Electronics, part of the Berkshire Hathaway family of companies, is a Top 10 Global Distributor of semiconductors and electronic components. Join our growing global team of 3,800+ employees and be part of the success story An exciting opportunity exists within our Victorian Office for an experienced and proactive Customer Service Supervisor.

**The Key Responsibilities for this role include**:

- Accurately processing various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogues, samples, product information, and information regarding Mouser services.
- Providing price and delivery quotes to customer within company specified deadlines.
- Monitoring and ensuring delivery date and product quality to meet customer requirements.
- Generating new and repeat business through customer service initiatives and offering associated products and promotional items.
- Promoting and maintaining high standards of quality and service excellence.
- Providing support for other customer service teams when needed.
- Providing Chat support.
- Other ad hoc duties assigned by supervisor.

**To Be Successful in this role you must possess the following**:

- Minimum of 2 years previous similar customer service representative experience.
- Excellent Communication skills.
- Ability to multi-task and work in a team environment.
- Attention to detail as accuracy is very important.
- Proficiency in MS Office.
- Must be a team player and have a passion for customer service.

To apply, please submit your resume and cover letter highlighting your relevant experience in customer service supervision.

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person



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