Technical Support Representative

2 days ago

Notting Hill, Australia Integrated Control Technology Limited Full time

If you are the kind of person that loves technology, is interested in tinkering with things in your spare time, has technical aptitude and enjoys problem solving, you may be exactly what we are looking for.

Our client base consists of predominantly security installation professionals that really know their stuff, and our cutting-edge software and products are highly versatile. This means there is significant scope for queries and diverse challenges that are resolved by our talented Support team on a daily basis.

A unique opportunity has arisen for a **Technical Support Representative **that can provide superior technical support and unrivalled assistance to our customers through management of inbound call queues and in-house ticketing systems.

**ICT** is a New Zealand-based manufacturer of cutting-edge security and access-control products with a global presence. Our work ethic, combined with the quality of our staff, has resulted in exceptional year on year growth.

**This is a multi-faceted role that encompasses the following**:

- Providing solutions and building relationships with customers
- Prioritizing workloads and providing project specific technical support
- Assisting with testing and replication of issues to define and close support tickets
- Ensuring customer knowledge base is advanced with key product information where applicable
- Exceptional problem solving skills and attention to detail
- Exceptional communication skills (written and verbal)
- A passion for providing top notch customer service
- High level of motivation with the ability to work unsupervised

Only applicants with the right to work permanently in Australia will be considered for this position. Successful applicants will be required to consent to police checks.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $70,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Notting Hill, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical support (required)

Work Authorisation:

- Australia (required)

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