Customer Service Representative

2 weeks ago

Cannon Hill, Australia Lineage Logistics Full time

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 3000 team members.

Position Details
As we continue our transformation and growth journey in the region, we are now looking to appoint a**Customer Service Representative**to join the team at our Cannon Hill facility in Brisbane.

In addition, you will be responsible for scanning documents for record keeping and pallet control, cross-training for gap coverage and supporting the Transport team in their safe and efficient operations.

**Key areas of responsibility include, but are not limited to**:

- ** Daily processing of drivers run paperwork** - accurately collating and recording all relevant paperwork and documentation, including timesheets, customer discrepancy reporting, pricing, billing and payments.
- ** Weekly close off**:

- ensuring all customer invoicing data and subcontractor SPA data is accurately processed and meets Finance reporting deadlines.
- ** Purchasing** - raising purchase orders in M3 to capture all operational and fleet expenses, efficiently processing supplier invoices to accounts payable and allocating & processing purchase orders in a timely manner.
- ** Customers and Subcontractors**:

- supporting any and all queries from customers and subcontractors relating to billing, deliveries and payments.

**Your background and experience should ideally include**:

- Experience in a similar role (industry experience is preferable)
- Good understanding of CoR principles (NHVLR, Mass/Fatigue Management)
- Strong administration and data entry skills
- Experience with liaising with customer to assist with issue resolution

**Preferred**
- Impressive verbal and written communication skills
- Outstanding customer service, problem solving and influencing skills
- Proven time management and organisational skills and ability to meet deadlines
- Translogix experience preferred
- Strong IT skills (Microsoft Office, WMS, TMS)

Why Lineage?

Lineage is more than just a cold storage logistics business. We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.

Organic

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