Ict Account Manager

ICT Account Manager
Meshed Group - Alexandria NSW 2015

**Primary Role**:

- Understanding the Australian Educational Market
- Proficient understanding of Meshed Group products and services
- Proficient understanding of the Australian educational markets (VET, CRICOS, ELICOS, HE)
- Proficient understanding of student management systems-related software (LMS, Accounting software, etc.)
- Good understanding of Meshed Group competitors in VET, CRICOS, ELICOS and HE markets

Ideally, you have knowledge and experience in the continuing education sector or experience working across solution sales in specific industry sectors including digital or other service sectors. You have a strong understanding of end-to-end sales activity management and sales methodologies, supported by your analytical mindset with an understanding of measures of performance and sales funnel.

With a collaborative and nimble working style, you thrive in fast-moving cultures. You can communicate and present to stakeholders of various senior levels and tailor your style accordingly; you are extremely self-aware and know how to read the room.

**Report to**: Business Development Manager

Reporting to the Business Development Manager, the role of ICT Account Manager is an important cog in the Sales Team and is expected to work as a team in assisting with driving and delivering sales growth with new and existing clients. The role responsibilities also include sales analysis, customer proposals, end-to-end sales process including product demonstrations, sales presentations, and promotion management. This role is an exciting opportunity for someone who is looking to advance their career in Sales and develop into Senior Account Management.

**Primary Tasks**:
Account Management
- Implement lead generating strategies
- Understand clients' business goals and align solutions to meet their specific needs
- Identify upselling and cross-selling opportunities
- Monitor service performance, handle escalations, and resolve client concerns
- Keep informed of industry trends, market shifts, and competitor offerings to provide strategic insights and recommendations to both clients and internal teams
- Prepare and present customized proposals, contracts, and strategies to meet client objectives
- Contribute feedback to product and development teams to improve service offerings and align with evolving client demands
- Maintain accurate and up-to-date records of account activities, interactions, and project milestones using HubSpot CRM
- Conduct regular client meetings to review performance metrics, address needs, and explore new opportunities
- Expand current leads list/documentation
- Identify and contact monthly new CRICOS entity registrations
- Identify and post marketing collateral to new HE registrations
- Conduct potential leads research
- Identify key contacts to target new sales revenue
- Experienced in upselling and cross-selling ICT products and feature modules within the Meshed RTO and Meshed HE platforms to enhance client system capability and engagement

Manage Sales Leads
- Send Meshed RTO and Meshed HE product information for the purpose of sales generation
- Conduct lead follow ups on ICT products and feature modules within the Meshed RTO and Meshed HE platforms
- Provide relevant updates to Management
- High-level understanding of Meshed Group competitors’ product offerings, pricing, market positioning
- General understanding of client business workflow process
- General understanding on client SMS workflow process

**Key Performance Metrics**:

- Expand current leads list/documentation
- Achieve the monthly Account Management Meeting target
- Achieve monthly cold call conversion to lead target
- Achieve a high level of understanding of client business requirements during qualifying process
- Provide leads with accurate information supported by marketing materials
- Accurate data entry in Meshed Group CRM
- Follow established Meshed Group sales processes
- Professional development progress - Meshed Group products and services

**Salary**: $96,400.00 per year (plus superannuation)

Pay: $96,400.00 per year

Work Location: In person