National Account Manager

2 days ago

Alexandria, Australia Krispy Kreme Full time

At Krispy Kreme, we don’t just make doughnuts - we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats. But the magic doesn’t stop at our doughnuts - it lives in our people. And just like our doughnuts, careers at Krispy Kreme are handcrafted with care.

We are looking for a passionate National Account Manager (NAM) to lead our grocery partnerships.

**The Opportunity**
As our National Account Manager, you will be the lead for our grocery partners and will be responsible for driving growth and excellence in execution. In this dynamic role, you will be responsible for:

- Owning the relationship with key grocery accounts, acting as the primary point of contact and trusted advisor
- Driving sales growth through effective promotional planning, category insights, and joint business planning
- Developing and executing strategic plans that align with both customer and business planning
- Collaborating cross-functionally with internal teams including marketing, supply chain, and finance to ensure flawless execution
- Monitoring performance metrics and identifying opportunities to optimise results and improve ROI

We embrace individuality and foster a workplace where everyone feels seen, heard and valued. We train for skills, however there are just some things we need from you:

- Well-developed negotiating and influencing skills
- General business planning and financial planning skills
- The ability to analyse data and distill the outcomes into trends, insights and solutions that support business objectives
- Excellent presentation skills, including preparing presentation decks
- The ability to build and successfully manage relationships with internal and external stakeholders that deliver business results

**Qualifications & Experience**:
Tertiary Qualification in Commerce, Business Development, or Marketing or equivalent industry experience
2-3 years of major account/Customer Management

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