Ict Customer Support Officer

20 hours ago

Alexandria, Australia Ashdown Consulting Full time

$42.72 - $54.92 p/h + super
- 6 month contract
- Eveleigh

**ICT Customer Support Officer | 6 Month Contract | $60.69 p/h + super**
- $42.72 - $54.92 p/h + super
- 6 Month Contract
- Eveleigh

**About the company**
This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government strategy, managing investment priorities, funding and allocations.

**About the role**
- Responsibilities:_
- Operate 11 support desk to help support user outcomes
- Pickup and action job tickets from helpdesk system.
- Ensure all jobs are prioritised and actioned in a timely manner consistent with agreed Support Policy.
- Make sure requesters are regularly informed of progress of support tasks and customer feedback is sought before ticket is closed.
- Ensure any support tasks undertaken including phone requests and walk ups are entered into the helpdesk system.
- Train staff, at point of need, in the operation of computer software and hardware.
- Ensure that tasks are escalated or assigned to a third party teams and providers as appropriate.
- Encourage and reinforce requester behaviour consistent with department policies.
- Provide technical support to all staff at the department
- Keep current with technologies employed by the department
- Maintain and service hardware attached to the departments network.
- Assisting in configuration, deployment and maintenance of a Standard Operating Environment (SOE).

**About you**
- Excellent documentation skills
- Independent problem-solving, self-directed but able to work well in a team
- A broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance and basic networking.
- Ability to escalate unresolved problems and requirements
- Excellent verbal and written communication skills.
- Permanent resident or citizen
- Per NSW Government policy all employees must be fully vaccinated.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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