Aps4 Claims Support Officers, Aps5 Delegates and

Salary Range: $70,630 - $110,982 + Attractive Superannuation

**Looking for a gateway into a career with the Australian Public Service?**

The Department of Veterans’ Affairs (DVA) are looking for Compensation Support Officers (CSOs), Delegates and Team Leaders.

**The current roles to be filed are in in Brisbane, Townsville and Broadbeach locations, however this register may be used to fill other vacancies as they arise across Australia.**

CSO primarily start claims including conducting an open-door call with the client or representative to better understand what Benefits they are seeking. CSOs will review the claim and determine if any further information is needed and then request that information. CSOs will manage these claims until all the information has been returned and they can transfer the claim to a delegate to finalise.

CSO may also deliver a range of divisional support functions by telephone and in writing. Other tasks may include: triaging enquiries, correspondence management, administrative support to a variety of compensation related programs.

The roles are high paced and challenging but immensely rewarding as you see in real-time, the positive impact you can have on a veteran’s well-being.

The Department of Veterans’ Affairs (DVA) exists to meet the Nation’s commitment to care for our veteran and defence service community—the men and women who have served Australia in times of war and conflict as well as peacetime. We do this through programs of care, compensation, commemoration, income support and Defence support services. Our aim is to ensure enhanced self-sufficiency, quality of life, financial wellbeing and community recognition for those we support.

Processing Branch is a multi-disciplinary branch within DVA responsible for the management and assessment of compensation claim. Our clients are serving and former defence force members, veterans and their families.

Initially roles will be offered as a 12-month non-ongoing position with a very real opportunity for permanent recruitment. Many applicants who have started with us over the last year in a non-ongoing role are now permanent staff with the Department.

**Here’s a taste of what’s on offer**
- Inclusive parental leave policy that supports parents and carers
- An annual Healthy Lifestyle Subsidy to maintain and enhance your health and wellbeing
- Flexible work arrangements, such as working up to 3 days per week at home and compressed hours may be available after successfully completing initial training
- Career progression opportunities when available, as you upskill and hit key benchmarks

**For more information on the duties of an APS4 Claims Support Officers, APS5 Delegates and APS6 Team Leaders, please see the attached job descriptions below.**

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

Please note, this register is an expression of interest only. Registering your interest does not guarantee an offer of employment will be made.

APS4 - Claims Support Officer - Job Description Opens in new window

APS5 - Delegate - Job Description Opens in new window

APS6 - Team Leader - Job Description Opens in new window