Claims Officer

**Department of Treasury and Finance**
**Job reference**: 672034
**Location**: 5000 - ADELAIDE
**Job status**: Ongoing
**Eligibility**: Open to Everyone

**Remuneration**: ASO5 - Salary Range ($85,790 - $95,413 p.a.).

**About the opportunity**:
The Claims Officer is accountable to the Principal Claims Officer for the successful achievement of SAFA's insurance function business objectives by the provision of quality and timely claims processing and management, to contribute to the equitable resolution of claims and to assist Agencies and staff in relation to SAFA's claim requirements and procedures.

**About you**

To be successful you will have:

- Demonstrated experience in providing quality customer service.
- Proven successful experience working in the insurance claims industry.
- High level of communications skills, both orally and in writing.
- Demonstrated capacity for personal initiative, analytical thought and exercise of judgement.
- Demonstrated ability to establish trust, rapport and confidence with customers and stakeholders, including client agencies.
- Demonstrated ability to identify, analyse and assess claims.
- Demonstrated effective performance indicating a high standard of personal credibility and integrity.
- Proven ability to work in an autonomous role in the provision of advice and decision making within established delegations.
- Demonstrated ability to use Windows based computer software and/or computer-based management information system.
- Experience in undertaking investigations and preparing reports.
- A sound knowledge of claims management principles and practices, common law principles and relevant legislation.
- A sound knowledge and understanding of insurance principles and practices.
- Knowledge of current best practice claims management techniques.
- An understanding of the legislative requirements of the _Work Health and Safety Act 2012_.
- An understanding of and ability to work/manage to the spirit and principles of AS ISO 31000:2018 Risk management - Guidelines.

**About us**
- At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.
- We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.
- Our culture is one that welcomes all and we embrace flexibility and embrace diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.

SAFA functions as the central financing authority, captive insurer and manager of the passenger and light commercial fleet operations for the Government of South Australia. SAFA plays an integral role in the overall management of the State Government's finances and risks, harnessing economies of scale and relevant expertise in wholesale financial markets and insurance markets to provide a range of treasury, insurance and vehicle fleet management services to public sector clients, set by its strategic direction.

**What we offer**
- Flexible working options
- Salary packaging options
- Discounted gym membership
- Supportive career development opportunities
- Employee Assistance Program for you and your family
- Be Well Program

**For a confidential discussion about the role please contact**:
Name: Louise Cahill
Title: Acting Manager, Claims Services
Tel: 08 8429 0222

**Application Instructions**:
Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages) addressing the key selection criteria and demonstrating suitability for the role. You are also required to provide details of 2 referees and complete a pre-employment declaration.

Applicants will be required to undergo the appropriate and relevant Employment Screening Assessment(s) required for this role.

**Applications close**: 16/07/2025 11:45 PM