Aps5 Income Support Delegate

3 days ago

Adelaide Region SA, Australia Department of Veterans' Affairs Full time

Location: Adelaide SA, Brisbane QLD
- Contact Officer: Steve Hamill on 07 3223 8568

Income Support Branch delivers the Governments social policy and support agenda through the administration of various means-tested benefits and allowances.
The Branch is looking for service-focussed delegates to undertake complex case work in one or more of our functional areas, including Claims, Reviews, Debt Management, Aged Care, Bereavement and Payments.
The Department of Veterans Affairs offers a flexible work environment, with hybrid work/home arrangements available.

Duties
- Investigate complex casework matters and exercise delegations as appropriate, and investigate ministerial requests, fraud referrals and complaints.
- Answer complex enquiries from the veteran community, liaise with a range of other external and internal stakeholders on Income Support matters and provide specialist advice to managers.
- Comply with DVA record keeping and operational reporting requirements under direction from the Team Leader and senior staff.
- Adhere to individual Work Force Manager schedule to ensure adequate telephone coverage through the full range of income support business hours.
- Participate and/or facilitate training, e-learning, team briefs, workshops and other change activities, when required.
- Provide mentoring, guidance and technical advice to other team members.
- Actively participate in the Performance Feedback Process and Income Support Coaching sessions.
- Work collaboratively with the team and model the behaviours of the APS Code of Conduct.
- Build relationships and networks.
- Contribute to business.
- Contribute to a positive, highly functional team environment.

Eligibility:
Applicants must be an Australian citizen to apply.
Notes:
A merit pool will be established that may be used to fill similar positions within the next 18 months.

probation period.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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