Service Desk Analyst

2 weeks ago

Adelaide Region SA, Australia HAYS Full time

A 6-month Federal government contract opportunity for a Service Desk Analyst based in Adelaide.

**Your new company**
This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. The initial contact for offer is for 6 months with the potential for a 6-month extension.

**Your new role**
- Providing L1 Support including password reset, account setups, printer issues, VPN set up and more
- Working to a roster answering phones calls from a queue and managing a ticket workload
- Use investigatory skills to determine the nature of a call while building rapport with the client
- Follow and document prescribed procedures
- Provide level 1 IT support as well as assisting staff with HR queries. pay and entitlements, travel, WHS, Security etc

**What you'll need to succeed**
Your previous experience in a Service Desk will see you succeed in this position. Specifically, you will have experience with the following:

- Windows 10
- Microsoft Office Suite
- Outlook/Exchange
- Experience in a call centre environment
- Experience in customer-facing roles
- Demonstrated initiative, motivation, and a positive work ethic
- Contributing new ideas and maximising the benefits of change
- Identifying opportunities to improve business processes
- Contributing to strategic planning and decision making in the work area

You will possess excellent communication skills, including a confident and helpful phone manner.

You will also possess sound prioritisation skills and the ability to work well both independently and with others.

Please be advised as this is the role with the federal government an Australian Citizenship is required.

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2754824

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