Service Desk Analyst

13 hours ago

Adelaide Region SA, Australia NEC Australia Full time

NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.

We are shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges.

**We now have current and future opportunities for people wishing to join our Customer Service team in Adelaide as Service Desk Analysts. Full training will be provided.**
**Australian Citizenship is required for this role.**

Key responsibilities will include:

- Providing exceptional customer service
- Troubleshooting and problem resolution
- Accurate recording of calls, incidents and service request information
- Assigning incidents and requests to the correct support groups
- Publishing and reviewing knowledge base articles

We are now seeking people with recent experience in a customer service or service desk environment or similar to join our team. You will have a passion and experience with ICT and would like to be part of a team delivering service and support with a great customer service focus. Your communication skills will allow you to interact positively with your fellow team members. You will also be self-motivated, with a positive attitude towards your work. CompTIA qualification would be highly regarded.

We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    3 Months Contract opportunity for a Service Desk Analyst. Based in the Adelaide CBD. **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up and...

  • Service Desk Analyst

    3 days ago

    Adelaide Region SA, Australia HAYS Full time

    3 Months Contract opportunity for a Service Desk Analyst. Based in the Adelaide CBD. **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up and...

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia ElectraNet Full time

    **About ElectraNet**: ElectraNet builds, owns, operates, and maintains the South Australian high voltage transmission network that delivers electricity from generators to distributors and major load connected customers, enabling power to be supplied to homes, businesses, and communities. **The Opportunity**: The Service Desk Analyst is responsible for...

  • Service Desk Analyst

    13 hours ago

    Adelaide Region SA, Australia ElectraNet Full time

    **About Us**: ElectraNet builds, owns, operates, and maintains the South Australian high voltage transmission network that delivers electricity from generators to distributors and major load connected customers, enabling power to be supplied to homes, businesses, and communities. **The Opportunity**: The Service Desk Analyst is responsible for providing...

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    Service Desk Analyst Opportunity in Adelaide CBD **Your new company** This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up and more -...

  • Service Desk Analyst

    1 week ago

    Adelaide Region SA, Australia HAYS Full time

    A 6-month Federal government contract opportunity for a Service Desk Analyst based in Adelaide. Your new company This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. The initial contact for offer is for 6 months with the potential for a...

  • Service Desk Analyst

    6 days ago

    Adelaide Region SA, Australia HAYS Full time

    Multiple 4-6 month Government contract opportunities available for Service Desk Analysts based in Adelaide. **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer...

  • Service Desk Analyst

    4 days ago

    Adelaide Region SA, Australia HAYS Full time

    A 6-month Federal government contract opportunity for a Service Desk Analyst based in Adelaide. **Your new company** This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. The initial contact for offer is for 6 months with the potential for a...

  • Service Desk Analyst

    6 days ago

    Adelaide Region SA, Australia Hudson Australia Full time

    Hudson have partnered with a leading educational organization in South Australia, who is seeking a highly skilled Service Desk Analyst to join their team. In this role, you will be responsible for providing support to staff, students and affiliates. **Your primary duties will be**: - Provide BAU support to a range of staff with a high level of...

  • Service Desk Analyst

    6 days ago

    Greater Adelaide SA, Australia Hudson Australia Full time

    **Job Opportunity: Experienced Service Desk Analyst** We are seeking a skilled and dedicated **Service Desk Analyst** to join our team, providing crucial support during our peak teaching and student recruitment periods. **Key Responsibilities**: - Provide support for both Windows and Mac operating systems. - Manage Active Directory and Office 365. -...