Service Desk Analyst

1 day ago

Adelaide Region SA, Australia HAYS Full time

A 6-month Federal government contract opportunity for a Service Desk Analyst based in Adelaide.

Your new company

This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. The initial contact for offer is for 6 months with the potential for a 6-month extension.

Your new role

Providing L1 Support including password reset, account setups, printer issues, VPN set up and more

Working to a roster answering phones calls from a queue and managing a ticket workload

Use investigatory skills to determine the nature of a call while building rapport with the client

Follow and document prescribed procedures

What you'll need to succeed

Your previous experience in a Service Desk will see you succeed in this position. Specifically, you will have experience with the following:
Windows 10

Active Directory

Microsoft Office Suite

Outlook/Exchange

Contributing new ideas and maximising the benefits of change

Identifying opportunities to improve business processes

Contributing to strategic planning and decision making in the work area

You will possess excellent communication skills, including a confident and helpful phone manner.

You will also possess sound prioritisation skills and the ability to work well both independently and with others.

Please be advised as this is the role with the federal government an Australian Citizenship is required.

What you need to do now

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2690776

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