Service Desk Analyst

7 days ago

Adelaide Region SA, Australia HAYS Full time

Multiple 4-6 month Government contract opportunities available for Service Desk Analysts based in Adelaide.

**Your new company**

This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team.

**Your new role**
- Providing L1 Support including password reset, account setups, printer issues, VPN set up and more
- Working to a roster answering phones calls from a queue and managing a ticket workload
- Use investigatory skills to determine the nature of a call while building rapport with the client
- Follow and document prescribed procedures

**What you'll need to succeed**

Your previous experience in a Service Desk will see you succeed in this position. Specifically, you will have experience with the following:

- Windows 10
- Active Directory
- Microsoft Office Suite
- Outlook/Exchange

You will possess excellent communication skills, including a confident and helpful phone manner. You will also possess sound prioritisation skills and the ability to work well both independently and with others.

**Please be advised a National Police Check is required.**

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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