Service Desk Analyst

2 weeks ago

Adelaide Region SA, Australia NEC Australia Full time

EC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.

We are shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges.

**We now have current opportunities for people wishing to join our Customer Service team as Service Desk Analysts on a permanent basis.**

**Applicants must be Australian Citizens.**

**Full training will be provided.**

Key responsibilities will include:

- Providing exceptional customer service
- Troubleshooting and problem resolution
- Accurate recording of calls, incidents and service request information
- Assigning incidents and requests to the correct support groups
- Publishing and reviewing knowledge base articles

We are now seeking people with recent experience in a customer service or service desk environment or similar to join our team. You will have a passion and experience with ICT and would like to be part of a team delivering service and support with a great customer service focus. Your communication skills will allow you to interact positively with your fellow team members. You will also be self-motivated, with a positive attitude towards your work. CompTIA qualification would be highly regarded.

We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.

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