Service Desk Analyst

24 hours ago

Adelaide Region SA, Australia ElectraNet Full time

**About Us**:
ElectraNet builds, owns, operates, and maintains the South Australian high voltage transmission network that delivers electricity from generators to distributors and major load connected customers, enabling power to be supplied to homes, businesses, and communities.

**The Opportunity**:
The Service Desk Analyst is responsible for providing first and second line support to ElectraNet staff and contractors in their use of Business Systems and Applications. The primary focus when dealing with faults is to return IT services to normal levels as soon as possible with limited business impact. The Service Desk Analyst is expected to build and maintain strong and productive relationships with both our business users, other IT staff, external contractors and vendors, by being proactive, solutions focused and flexible in their approach.

This position is available on a full time permanent basis and involves working across both the Adelaide CBD and Keswick offices, with occasional travel between sites required.

**About You**:
To be successful in securing this role you will have experience resolving first and second level help desk support and experience delivering exceptional customer service. You will have a passion for investigating and resolving incidents as well as a keen interest in continuous improvement. This passion will be demonstrated in your positive, can-do attitude and in your willingness to learn, develop and coach others.

In addition to the above you will ideally have proven knowledge in;
- Active Directory
- Service Now
- Video conferencing
- LAN/WAN
- Microsoft Windows 10, 11, Mac, iOS operating systems
- Office 365 Applications

**Employee Benefits**:
we work flexibly to achieve our outcomes, collaborating in the office, onsite or virtually to ensure we provide energy and infrastructure solutions for a better world. This is an excellent opportunity to grow your career within the Energy Sector.

We are offering a competitive remuneration package, plus performance bonus eligibility of up to 15%. We also have a wide range of generous employee benefits too, including 16 weeks paid parental leave, 15 days personal leave, and additional paid office closure and volunteering leave.

For further information on all our employee benefits visit or to obtain a copy of the Position Description please visit our website.

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    3 Months Contract opportunity for a Service Desk Analyst. Based in the Adelaide CBD. **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up and...

  • Service Desk Analyst

    1 week ago

    Adelaide Region SA, Australia HAYS Full time

    A 6-month Federal government contract opportunity for a Service Desk Analyst based in Adelaide. Your new company This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. The initial contact for offer is for 6 months with the potential for a...

  • Service Desk Analyst

    7 days ago

    Adelaide Region SA, Australia HAYS Full time

    Multiple 4-6 month Government contract opportunities available for Service Desk Analysts based in Adelaide. **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer...

  • Service Desk Analyst

    5 days ago

    Adelaide Region SA, Australia HAYS Full time

    A 6-month Federal government contract opportunity for a Service Desk Analyst based in Adelaide. **Your new company** This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. The initial contact for offer is for 6 months with the potential for a...

  • Service Desk Analyst

    7 days ago

    Adelaide Region SA, Australia SKYCITY Full time

    Are you great with your customers and would love to work with a close knit team? Then this may be the role for you! SkyCity Adelaide is South Australia's largest employer of hospitality staff with over 1300 employees working across 200 different types of positions - the variety of careers across our business is huge! We have EOS by SkyCity, our...

  • Snr Service Desk Analyst

    5 days ago

    Adelaide Region SA, Australia Hudson Australia Full time

    Iconic Higher Education Provider looking for a Senior Service Desk Analyst to work in a O365 and SNOW environment. Our client is an Iconic Higher Education provider, and they are looking for a Senior Service Desk analyst to work in their IT O365 and SNOW environments. - 8 hours per day and 40 hours per week. - Adelaide CBD locations (WFH must be requested...

  • Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia NEC Australia Full time

    NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to...

  • Service Desk Analyst

    23 hours ago

    Adelaide Region SA, Australia NEC Australia Full time

    NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to...

  • Service Desk Officer

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    A 3-6-month Government contract opportunity for a Service Desk Analyst based in Adelaide. **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up...

  • IT Service Desk Analyst

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    6 weeks Contract opportunity for a Service Desk Officer based in Osborne. **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up and more -...