Service Desk Analyst

4 days ago

Adelaide Region SA, Australia ElectraNet Full time

**About Us**:
ElectraNet builds, owns, operates, and maintains the South Australian high voltage transmission network that delivers electricity from generators to distributors and major load connected customers, enabling power to be supplied to homes, businesses, and communities.

**The Opportunity**:
The Service Desk Analyst is responsible for providing first and second line support to ElectraNet staff and contractors in their use of Business Systems and Applications. The primary focus when dealing with faults is to return IT services to normal levels as soon as possible with limited business impact. The Service Desk Analyst is expected to build and maintain strong and productive relationships with both our business users, other IT staff, external contractors and vendors, by being proactive, solutions focused and flexible in their approach.

This position is available on a full time permanent basis and involves working across both the Adelaide CBD and Keswick offices, with occasional travel between sites required.

**About You**:
To be successful in securing this role you will have experience resolving first and second level help desk support and experience delivering exceptional customer service. You will have a passion for investigating and resolving incidents as well as a keen interest in continuous improvement. This passion will be demonstrated in your positive, can-do attitude and in your willingness to learn, develop and coach others.

In addition to the above you will ideally have proven knowledge in;
- Active Directory
- Service Now
- Video conferencing
- LAN/WAN
- Microsoft Windows 10, 11, Mac, iOS operating systems
- Office 365 Applications

**Employee Benefits**:
we work flexibly to achieve our outcomes, collaborating in the office, onsite or virtually to ensure we provide energy and infrastructure solutions for a better world. This is an excellent opportunity to grow your career within the Energy Sector.

We are offering a competitive remuneration package, plus performance bonus eligibility of up to 15%. We also have a wide range of generous employee benefits too, including 16 weeks paid parental leave, 15 days personal leave, and additional paid office closure and volunteering leave.

For further information on all our employee benefits visit or to obtain a copy of the Position Description please visit our website.

  • Service Desk Analyst

    7 days ago

    Adelaide Region SA, Australia HAYS Full time

    3 Months Contract opportunity for a Service Desk Analyst. Based in the Adelaide CBD. **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up and...

  • Service Desk Analyst

    2 days ago

    Adelaide Region SA, Australia HAYS Full time

    Permanent Opportunity for a Service Desk Analyst based in Adelaide CBD **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up and more -...

  • Service Desk Analyst

    1 week ago

    Adelaide Region SA, Australia Hudson Australia Full time

    Hudson have partnered with a leading educational organization in South Australia, who is seeking a highly skilled Service Desk Analyst to join their team. In this role, you will be responsible for providing support to staff, students and affiliates. **Your primary duties will be**: - Provide BAU support to a range of staff with a high level of...

  • Service Desk Analyst

    1 week ago

    Greater Adelaide SA, Australia Hudson Australia Full time

    **Job Opportunity: Experienced Service Desk Analyst** We are seeking a skilled and dedicated **Service Desk Analyst** to join our team, providing crucial support during our peak teaching and student recruitment periods. **Key Responsibilities**: - Provide support for both Windows and Mac operating systems. - Manage Active Directory and Office 365. -...

  • Service Desk

    7 days ago

    Adelaide Region SA, Australia HAYS Full time

    Permanent opportunity for a Service Desk Analyst. Based in the Adelaide CBD. **Your new company** *** This well-known organisation has a friendly and supportive culture. They are currently dealing with high demand in their service desk and looking to add to their team. **Your new role** *** You will be responsible for providing first line IT support, this...

  • Service Desk Analyst

    4 days ago

    Adelaide Region SA, Australia NEC Australia Full time

    NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to...

  • Service Desk Analyst

    2 days ago

    Adelaide Region SA, Australia HAYS Full time

    12 months Contract opportunity for a Service Desk Officer. Based in the Adelaide CBD. **Your new company** This well-known and reputable organisation is currently dealing with high demand in their service desk and looking to add to their team. **Your new role** - Providing L1 Support including password reset, account setups, printer issues, VPN set up and...

  • Service Desk Analyst

    3 weeks ago

    Adelaide, Australia Hudson Full time

    Overview Position Title: Service Desk Analyst Location: Level 4, Rundle Mall Plaza, Mawson Lakes Campus, Remote as agreed with the University Estimated Commencement: Late August 2025 Estimated End: June 2026 Salary: $50-$55 per hour + super Responsibilities - Provide predominantly level 1 and 1.5 IT support to university staff, students, and...

  • Service Desk Analyst

    4 days ago

    Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

    SkyCity Adelaide is currently seeking a dedicated **Service Desk Analyst** to join our team. If you thrive on assisting users, solving technical challenges, and ensuring smooth ICT operations, this role is perfect for you! **_ So, what does this opportunity look like?_** **_ What you will look like?_** **What's in it for you?** Besides working with great...

  • Service Desk Analyst

    2 days ago

    Greater Adelaide SA, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **THE OPPORTUNITY** Due to continued growth in our Managed Services...