Level 1 Technician

**Description**:
**Who We Are**:
Since Essential Tech first began in 2007, our mission has always been to make our customers' lives easier with I.T. solutions tailored to their specific needs.

We are customer-focused and hope you will be too. Our goal is to be their partner when it comes to I.T. to ensure that they always have the support needed to succeed.

We are experts in the solutions we put forward and offer you the training to excel in these solutions to work efficiently as possible to deliver to your customers as quickly as possible

After all, empowering Australian businesses to perform at their best, with the right I.T. solutions for their needs behind them, is what Essential Tech is all about.

**Our Culture**:
**Respect** - When we connect with fellow teams or clients, we have an honest and transparent perspective. We endeavour to understand and respect each person's unique perspective. We have a passion for building mutual trust and loyalty with our clients and each other. We are direct in our dealings while staying respectful to everyone that may be impacted.

**Supportive** - We are thoughtful of each individual's capacity. We work together as a unit exemplifying the spirit of teamwork and maintaining a positive environment in any given situation.

We are an approachable team, willing to extend a helping hand to our clients. We collaborate with them to help achieve and support their business goals.

**Friendly** - The freedom to express your thoughts and values in this workplace allows us to create a fun, relaxed and calm environment for all to enjoy. Be friendly to not only clients but your colleagues.

**Engaged** - Our customers rely on us, and we must be flexible with their time. Being flexible while being direct it keeps us ambitious. Friendly competition creates confidence and keeps us engaged.

**Proactive** - We are actively thinking ahead rather than getting caught up in the little details. We look to solve with solutions that are both smart and simple. We are professional. We stay organised. We look to find opportunities to educate others so they may also be proactive.

**Essential Experience**
- Min. 2 years' experience in an IT Helpdesk / Service Desk Role
- Previous experience in a Managed Service environment preferred
- Experience working in a fast paced and rapidly growing environment
- Familiarity with Helpdesk tools such as ServiceNow, ConnectWise, Manage Engine or HEAT
- Familiarity with Service Level Agreements
- Familiarity with ITIL concepts

**Technical Skills**:
You must have current experience in the following areas:

- Active Directory (user administration - password resets, account creations, deletions, modifications)
- Microsoft 365 administration
- Microsoft Office Suite
- Corporate experience working with Microsoft Windows 7, Windows 8 and Windows 10
- General server capacity management/troubleshooting
- Ability to troubleshoot and problem solve technical issues

**Who you are?**

We are looking for a warrior, driven to get results, a legend who is damn good in capturing 'trust & attention' to drive success with our clients
- Work well with the team within our core values, as outlined above.
- Ability to take a problem and follow through to successful completion
- Persistent, determined, tenacious and logical in the pursuit of results
- Excels at maintaining relationships both on and off the job
- Team player who will display leadership skills and stand up aggressively for what they believe in
- Meet Weekly Targets
- Motivation to continually upskill and improve technical knowledge.

**Desirable Certifications**:

- Current Microsoft Certifications (Windows 10, Office 365, Server or similar)
- Diploma of Information Technology or Bachelor of Information Technology

In return, you will receive a generous salary package whilst working with some exciting technology and supporting our great customers

We also offer flexible working hours and work locations.

We'd love to hear from you should you meet the requirements of this position.

**Role Type**:

- In-house - Permanent - Full-time - Entry level

**Pay Rate**:

- 50000 AUD - 55000 AUD (Annum)

**Company Overview**: