Operational Risk Manager

**Operational Risk Manager**

**About the role**

Youi is on the cusp of change with CPS 230 approaching, and we’re looking for a strategic thinker to take our operational risk management to the next level. In this key role, you’ll be responsible for the ongoing development and refinement of Youi’s Operational Risk Management Framework, ensuring our processes remain resilient, adaptable, and future-ready.

This role is all about strategy, not the day-to-day grind. You’ll work closely with senior leadership to advance our operational risk capabilities, improve our maturity, and clearly articulate how these risks influence Youi’s overall risk profile. Importantly, there are no direct reports, allowing you to focus on high-level impact and collaboration.

With much of this already in motion, you'll need to hit the ground running. If you're someone who excels at building relationships, learning fast, and diving deep into operations, this is your opportunity to drive meaningful change and shape the future of Youi.

**Ways of working**

This is a full-time, permanent role located at our Sunshine Coast headquarters.

We operate with a hybrid approach, requiring office presence from Tuesday to Thursday, while offering the flexibility to work remotely on Mondays and Fridays.

**Key priorities**
- Drive the development and continuous improvement of Youi's Operational Risk Framework, ensuring it aligns seamlessly with the broader Risk Management Framework.
- Oversee operational risk profiles, controls, and provide strategic insights to elevate risk management practices and operational resilience.
- Partner with Risk, Compliance & Assurance (RCA) Business Partners and Corporate Procurement to ensure compliance with risk frameworks and effective management of third-party and operational risks.
- Lead initiatives in business continuity management and crisis simulations, improving operational resilience and ensuring regulatory alignment.
- Provide actionable recommendations by monitoring Key Risk Indicators and conducting risk assessments, helping to shape risk strategies across the business.
- Oversee data analysis and reporting efforts, ensuring operational risk profiles are clearly communicated and key trends are identified for improvement.

**About you**
- Experience in risk management, ideally within Financial Services (5+ years’ is a general indicator).
- Strong understanding of operational risk management and Enterprise Risk Management (ERM) concepts and frameworks.
- Proven experience with Line 1 or Line 2 risks, including risk profiling and assessments.
- Experience developing and embedding Risk Management Frameworks, policies, and procedures.
- Knowledge of the Australian Financial Services regulatory environment.
- Relevant qualifications in Business, Finance, Risk, Compliance, Law, or equivalent experience.
- Ability to lead and influence stakeholders effectively.
- Excellent communication, attention to detail, and time management skills.
- Ability to manage multiple projects, work autonomously, and deliver on time.
- Good understanding of project management methodologies.
- Strong interpersonal and analytical skills.

**How to apply**

Our Internal Talent Acquisition team exclusively manages all hiring processes, and we do not accept unsolicited resumes directed to hiring managers.

**About Youi**

At Youi, we believe in challenging the status quo. We're not your typical insurance company - and that extends to how we sell insurance and hire our team. With over 2,300 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels.

We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that truly sets us apart.

Our company values - being dynamic, human-focused, awesome service, honest, and passionate - guide everything we do. We recognise and value the contributions of each team member to our culture and success.

At Youi, we're unafraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.